- Support internal customers in compiling accurate and compliant purchase requests, ensuring correct product/service selection and smooth end‑to‑end purchasing execution.
- Ensure procurement activities are executed in compliance with company policies, contractual obligations, and approval frameworks.
Procure‑to‑Pay (P2P) & Contract Compliance
- Support end‑to‑end Procure‑to‑Pay (P2P) processes, including requisitioning, purchase order creation, contract implementation, invoicing, and issue resolution.
- Secure compliant implementation of contracts within procurement systems, including handling of complex contracts.
- Ensure data accuracy and consistency in procurement systems to enable smooth requisition approval and downstream processing.
Stakeholder & Vendor Management
- Act as a primary interface between Procurement, business stakeholders, and the Finance team for Source‑to‑Pay processes.
- Address queries, clarify process gaps, and resolve operational issues raised by stakeholders
- Build and maintain effective working relationships with internal teams, suppliers, and external partners.
Issue Resolution & Escalation Management
- Proactively identify, communicate, and manage supply or delivery issues that may impact business operations.
- Handle procurement escalations, conduct root cause analysis, and drive corrective and preventive actions.
- Understand and assess the impact of procurement failures on production, manufacturing, and customer order fulfilment.
Continuous Improvement & Reporting
- Work closely with procurement colleagues to identify opportunities for process optimization, standardization, and continuous improvement.
- Support preparation of procurement reports, dashboards, and operational updates as required.
- Contribute to improving SLA adherence, KPI performance, and overall procurement efficiency.
Knowledge & Experience Requirements
- Strong understanding of Indirect Procurement commodities and operational procurement activities.
- Experience across transactional and strategic/tactical procurement activities within Indirect Procurement.
- Practical exposure to end‑to‑end Source‑to‑Pay / Procure‑to‑Pay processes.
- Familiarity with vendor onboarding, contract management, invoicing, and supplier lifecycle processes.
- Understanding of SLA‑driven environments and KPI‑based performance management.
