NCS TSR : ESM Tech Lead (G5) Role : Sr Servicenow Engineer/Lead Location : Pune Job Code : 11452 Employment Type: Permanent Notice Period: Immediate / Serving / Max 30 Days Job Title : Sr Servicenow Engineer Experience : 5+ Years Job Overview We are looking for an experienced ServiceNow Technical Engineer with strong expertise in ITSM modules and integrations. The ideal candidate will have hands-on development experience in ServiceNow across multiple implementations and will be responsible for leading development teams, designing solutions, and ensuring adherence to ServiceNow best practices. Key Responsibilities • Lead the design, development, and implementation of ServiceNow ITSM solutions. • Develop and customize ServiceNow applications using Business Rules, Script Includes, Client Scripts, UI Actions, and Scheduled Jobs. • Configure and manage ServiceNow ITSM modules including Incident, Problem, Change, Service Request, and Knowledge Management. • Design and implement workflows using Flow Designer and Integration Hub. • Build and manage integrations with external systems using REST/SOAP APIs, MID Server, Import Sets, and
