Key Responsibilities Client Relationship Management Own a defined portfolio of existing enterprise clients in Mumbai and assigned outstation markets. Meet clients in person on a regular, planned cadence — maintain a structured visit calendar and ensure every key account is met at the agreed frequency. Build multi-level relationships within each client organisation: day-to-day users, team leads, and decision makers/sponsors. Conduct periodic business reviews covering usage, value delivered, open issues and upcoming requirements. Query & Concern Resolution Capture client queries, data concerns, product feedback and service issues accurately and in detail during and after every interaction. Log, categorise and prioritise every issue in the internal tracking system; nothing raised by a client should go unrecorded. Coordinate with internal teams — Research & Data, Product, Technology, Sales and Operations — to drive issues to closure within committed timelines.
Follow up relentlessly on open items, keep the client informed on status, and formally close the loop once resolved.
Escalate ageing, high-impact or recurring issues to the Director & Head – Client Engagement with a clear recommendation.
Voice of the Customer
Consolidate client feedback into structured inputs for the research and product roadmap — data coverage gaps, reporting requirements, platform enhancements, usability issues.
Identify patterns across accounts and flag systemic issues rather than treating each ticket in isolation.
Share market intelligence and competitive feedback picked up from client conversations with the leadership team. Account Health, Retention & Growth
Track platform usage and engagement levels; proactively intervene where adoption is dropping.
Drive onboarding, refresher training and adoption sessions for client teams, including new users added mid-term. Support timely renewals by ensuring demonstrable value delivery through the subscription period. Identify and pass on upsell/cross-sell opportunities (additional cities, modules, seats, custom research) to the sales team. Reporting & Governance Maintain accurate records of client meetings, minutes, action items and resolution status. Publish a periodic engagement dashboard to the Director & Head – Client Engagement covering visits completed, issues raised vs. resolved, turnaround times, at-risk accounts and renewal outlook.
Pay: ₹1,000,000.00 - ₹1,800,000.00 per year
Benefits:
- Provident Fund
- Work from home
Work Location: In person
