No Site- Gurugram
BlackBeltHelp
At BlackBeltHelp, we specialize in providing 24/7 technology support services for higher education institutions across the country. We’re passionate about delivering exceptional user experiences—and we’re looking for driven individuals to join our team.
Position Overview
As an Education Support Advocate I, you’ll be the front line of support for our clients, assisting students, faculty, and staff through phone, email, and chat. This role is perfect for someone who enjoys solving problems, helping people, and working in a fast-paced, team-oriented environment.
What You’ll Do
- Deliver friendly, professional, and high-quality technical support
- Respond to inquiries via phone, email, chat, and web submissions
- Troubleshoot and resolve issues related to software, hardware, and client-specific applications
- Accurately document and track all interactions in the ticketing system
- Escalate complex issues to appropriate teams when necessary
- Meet or exceed SLA and performance goals
- Stay current on supported systems, processes, and procedures
What You Bring
- Excellent communication and customer service skills
- Strong problem-solving and critical thinking abilities
- Ability to multitask and manage high call volumes
- Strong attention to detail and organizational skills
- Self-motivated with a desire to learn and grow
- Flexible availability (including weekends and holidays)
Pay: ₹600,000.00 - ₹750,000.00 per year
Experience:
- Call center: 1 year (Required)
Work Location: In person
