Job Description – Customer Relationship Executive
Company: Veloris Global
Client : Automotive Client Based On GCC
Location: Kozhikode
Employment Type: Full-time | On-site
Job Overview
We are looking for a Customer Relationship Executive to join our client's automobile dealership. This is a back-office role focused on handling customer interactions over the phone, maintaining customer relationships, coordinating appointments, and ensuring a positive customer experience. The ideal candidate should possess excellent communication skills, a customer-first mindset, and the ability to manage multiple follow-ups efficiently.
Key Responsibilities
* Make outbound calls to existing and prospective customers for service reminders, appointment scheduling, follow-ups, and customer engagement.
* Handle inbound customer calls professionally and provide accurate information regarding products, services, and dealership support.
* Schedule, confirm, and reschedule service appointments as required.
* Conduct customer satisfaction follow-up calls after vehicle purchase or service visits.
* Maintain accurate customer records and update CRM systems with call outcomes and customer feedback.
* Coordinate with the sales and service departments to ensure timely customer support and issue resolution.
* Respond to customer inquiries and escalate complex concerns to the appropriate department.
* Follow up on pending customer requests and ensure timely closure.
* Achieve daily call targets while maintaining high standards of customer service.
* Prepare basic call reports and update management on customer interactions.
Required Qualifications
* Bachelor's degree in any discipline.
* 0–2 years of experience in tele calling, customer service, call center, CRM, or a similar role. Freshers with excellent communication skills may also apply.
* Proficiency in MS Office and basic computer applications.
* Experience working with CRM software is an added advantage.
Required Skills
*Excellent verbal communication skills in English are mandatory. Proficiency in Hindi will be considered an added advantage.**
* Strong customer service and relationship management abilities.
* Excellent interpersonal and communication skills.
* Active listening and problem-solving skills.
* Ability to handle customer queries professionally and courteously.
* Good organizational and time management skills.
* Ability to work in a target-oriented environment.
* Attention to detail and accurate data entry skills.
Preferred Candidate Profile
* Positive attitude and customer-centric approach.
* Professional telephone etiquette.
* Ability to multitask and work under deadlines.
* Willingness to learn dealership processes and customer relationship practices.
* Team player with good coordination skills.
What We Offer
* Salary: ₹12,000 – ₹20,000 per month (based on experience and skills).
* Professional work environment.
* Training and career development opportunities.
* Opportunities for long-term career growth within the organization.
Pay: ₹12,000.00 - ₹20,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Work Location: In person
