Be at the Forefront of the Agentic AI Revolution
At Skan AI, we are pioneering the context engine for human and agentic execution, bringing context from enterprise operators, systems, and processes to power how the world's largest organizations execute their most complex, mission-critical work.
Why Skan AI
We're in hyper-growth mode at exactly the right moment in history. As enterprises race to adopt agentic AI, we're uniquely positioned to deliver the clear signal they desperately need: a platform that trains and grounds AI Agents in trillions of real execution signals, enabling reliable, compliant automation of their most complex processes.
Backed by Dell Technologies Capital and other leading investors, we're the only company that can bridge the gap between AI's promise and enterprise reality, making us perfectly positioned to define the agentic era for modern enterprises.
Our diverse, collaborative team of 250+ innovators is solving category-defining challenges at the intersection of AI, process intelligence, and enterprise work. Diverse perspectives fuel breakthrough thinking, cross-functional collaboration is the norm, and our work directly transforms how Fortune 500 companies operate. We are shaping the future of work itself.
We are expanding our team and seeking a Senior Customer Transformation Leader to join our Customer Transformation team. This role offers a unique opportunity to drive successful implementations of Skan technology, aiding Fortune 500 companies across various industries in achieving measurable value from their transformation and operational excellence programs.
As a Customer Transformation Leader, you will play a crucial role in driving end-to-end implementations of Skan technology across our largest and most strategic customers. Your efforts will directly contribute to enabling our customers to drive significant business outcomes and ROI by leveraging insights uncovered through Skan. This position reports to our Senior Director of Customer Success and is a key component of our Professional Services team.
We are looking for a highly motivated and experienced professionals to lead our initiatives in optimizing business processes through data-driven insights and AI technologies. The ideal candidate will possess a strong background in process improvement, data analysis, and project management, with a proven track record of leading cross-functional teams to enhance operational efficiency and effectiveness.
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Program Management: Oversee multiple related projects (a program) or initiatives that align with the client’s strategic goals, aiming to achieve long-term benefits and strategic objectives beyond the scope of individual projects. Focus on achieving strategic business outcomes and value through the coordinated management of multiple projects. The goals are often related to organizational growth, efficiency, and competitive advantage.
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Business Capabilities and Road Mapping: Partner with client stakeholders to define program roadmaps aligned to strategic goals and business cases with financial outcomes. Make higher-level strategic decisions that affect the overall program and its alignment with organizational strategies. This includes prioritizing projects, allocating resources across the program, and adjusting project objectives to better serve strategic goals.
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Data Analysis and Insights: Leverage data analytics and machine learning models to provide actionable insights for process optimization, cost reduction, and performance enhancement.
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Project Implementation: Own and drive end-to-end implementations of Skan technology, ensuring projects are delivered on time and meet customer requirements.
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Process Optimization: Identify and analyze key business processes, utilizing Skan capabilities to uncover inefficiencies, bottlenecks, and opportunities for improvement.
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Collaboration: Work closely with Sales teams, Pre-Sales, partners, and Customer Success Managers to establish Skan Professional Services' value proposition and statements of work during pre-sales phases.
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Project Management: Plan, schedule, and manage project timelines, resources, scope, and budget across multiple projects. Create and maintain detailed project plans that emphasize speed to delivery and efficient use of resources.
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Stakeholder Management: Collaborate directly with customer senior-level executives, process owners, and technical teams to understand their goals, objectives, and requirements, ensuring their successful realization.
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Risk Management: Regularly communicate project status, proactively manage and escalate risks and issues both internally and externally to minimize impact on project success.
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Innovation and Strategy: Stay abreast of the latest trends and technologies in process intelligence, AI, and data analytics. Develop and implement strategic initiatives to drive continuous improvement and competitive advantage. Requires a blend of leadership, strategic thinking, and business acumen to navigate complex environments, align projects with strategic goals, and manage change across the organization.
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Team Leadership: Lead and develop a team of analysts and project managers, fostering a culture of innovation, collaboration, and excellence.
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Performance Measurement: Establish and monitor key performance indicators (KPIs) to assess the effectiveness of process improvements and the overall impact on business performance.
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Bachelor's or Master's degree in Business Administration, Engineering, Computer Science, Data Science, or a related field.
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A minimum of 5 years of experience in process improvement, business analysis, or a similar role, with at least 2 years in a leadership position.
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Strong analytical and problem-solving skills, with experience in process mining, data analysis, and performance metrics.
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Proficiency in data analytics tools (e.g., Power BI, Tableau) and process mining technologies.
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Excellent project management skills, with a track record of successfully leading large-scale projects.
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Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
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Knowledge of AI and machine learning applications in business process optimization is a plus.
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Competitive salary and benefits package.
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Opportunity to work in a fast-paced, innovative environment.
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Professional development and career growth opportunities.
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A collaborative team culture that values diversity and inclusion.
Skan AI is an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace around the world. We do not discriminate based on race, color, religion or belief, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, ancestry, age, disability, medical condition, genetic information, marital or family status, military or veteran status, or any other characteristic protected by applicable laws in the locations where we operate.
We welcome people from all backgrounds and provide reasonable accommodations throughout the hiring process.
