We are seeking a dynamic and experienced Operations Manager to oversee the day-to-day operations of multiple outlets. The ideal candidate will be responsible for ensuring operational excellence, maintaining service standards, optimizing business performance, and leading outlet teams while driving continuous improvements across all locations.
This role requires a hands-on leader with strong business acumen, excellent people management skills, and the ability to work in a fast-paced, multi-unit environment.
Key Responsibilities
- Oversee the complete operations of multiple Travlounge outlets.
- Ensure all outlets consistently meet company operational standards, policies, and SOPs.
- Lead, mentor, and develop outlet teams to achieve operational excellence.
- Conduct regular outlet visits, operational audits, and performance reviews.
- Monitor service quality, customer satisfaction, and overall outlet performance.
- Identify operational gaps and implement effective corrective measures.
- Coordinate with HR, Finance, Procurement, Maintenance, and other departments to ensure seamless operations.
- Monitor inventory management, asset utilization, and operational costs.
- Analyze operational reports and present performance updates to management.
- Ensure compliance with statutory requirements, safety standards, and company policies.
- Drive process improvements and implement best operational practices across all outlets.
- Handle operational escalations and ensure timely resolution of customer and business concerns.
Required Qualifications
- MBA is mandatory.
- 3–5 years of experience in Operations Management within Hospitality, Restaurants, Retail, QSR, or Multi-Outlet Businesses.
- Experience managing multiple locations will be preferred.
- Strong leadership, people management, and decision-making abilities.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving capabilities.
- Proficiency in MS Office, particularly Excel.
- Fluency in Malayalam and English is mandatory.
- Willingness to travel extensively across company outlets.
Preferred Skills
- Multi-outlet operations management
- Team leadership and development
- SOP implementation
- Operational planning and execution
- Customer experience management
- Inventory and resource management
- Performance monitoring and reporting
- Conflict resolution
- Time management
- Process improvement
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
