AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
The NetApp Intelligent Support SME is responsible for delivering, vendor-alternative support across NetApp storage platforms (AFF, FAS, E-Series, All SAN Array, ONTAP/ONTAP Select, StorageGRID). This role provides deep troubleshooting expertise, proactive risk management using tools like Active IQ, and end-to-end coordination of hardware RMAs to maintain high availability and performance in customer environments.
Incident & Problem Management
Provide expert-level support for NetApp storage environments, including performance, capacity, data protection, and interoperability issues.
Hardware & RMA Coordination
Lead and coordinate hardware replacement processes (RMAs, drive replacements, controllers, shelves) with NetApp and logistics partners.
Manage end-to-end RMA lifecycle: identification, RMA creation, shipment tracking, onsite installation coordination, and post-replacement validation.
Proactive Health, Capacity & Best Practice Reviews
Use NetApp tools (e.g., Active IQ) to identify risks, configuration deviations, and performance/capacity issues.
Plan and support NetApp-related change windows (e.g., ONTAP upgrades, shelf additions, hardware refreshes).
Customer & Cross-Vendor Collaboration
Collaborate with networking, virtualization, and backup teams to resolve multi-domain issues (e.g., VMware + NetApp, SAN fabric, backup tools).
Documentation & Continuous Improvement
Technical Expertise - Strong hands-on experience with:
Education & Certifications (Preferred)
Success Measures (Role-Level KPIs)
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
India Employment Benefits include:
Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
Paid time off and company holidays, along with additional leave benefits as per policy
Flexible work arrangements, supporting work-life balance
Learning and development opportunities to support continuous growth and upskilling
Employee wellness initiatives and programs focused on physical and mental well-being
Retirement and statutory benefits in line with India regulations
Inclusive and people-first culture, with a strong focus on collaboration and ownership
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
