- Oversee daily customer service operations and team performance.
- Train, mentor, and develop customer support representatives.
- Handle customer escalations and complex service issues.
- Develop and implement customer service policies and best practices.
- Monitor KPIs such as response time, resolution rate, and customer satisfaction scores (CSAT).
- Analyze customer feedback to identify service improvement opportunities.
- Collaborate with sales, marketing, and product teams to improve customer experience.
- Manage customer support tools and CRM software.
- Ensure compliance with company policies and industry regulations.
- Stay updated on customer service trends and technologies.
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
