Senior Executive- Collections

EXL Service -
Noida, Uttar Pradesh

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Job details

Full-time
8 days ago

Qualifications

Microsoft Excel
Customer service
Accounting

Full job description

Job Description: The position of Collection Specialist is responsible for daily oversight of Tier 1 & 2 client portfolios. The Collector will monitor aged AR, send statements/ invoice copies to clients and resolve client disputes in a timely manner. Additionally, the Collections Specialist will partner with key stake holders to address customer delinquencies.

Responsibilities: • Demonstrates ability to perform all appropriate tasks within Collection Department.
Ability to manage their portfolio in High Radius regarding day-to-day activities appropriate for collection of aged accounts receivable assuring all functions are covered within guidelines established, elevating as appropriate to resolve issues timely. Requires moderate assistance from Collections Manager.
Execute plan established with their Collections Manager to contact all customers within portfolio responsibility reducing A/R balances to meet A/R goals of Current A/R aging balance of 90%.
High level of understanding of Dispute Resolution/ Problem set up for items forwarded to field for resolution including appropriate follow up.
Customer transaction management and reconciliation of invoices, unapplied cash, credit & debit memos.
Route customer service emails and phone calls to the appropriate department for resolution
Develops multi-level relationships in Employbridge organization to enhance ability to work with senior field management regarding resolution of elevated issues.
Demonstrates company and department core values, operating principles, and customer service standard.
High level of knowledge of accounts over credit limit as it relates to customer activity current and ongoing.
Other duties as assigned.

Qualifications: • Minimum 3 years of collection experience required
Collection experience in a variety of industries
Experience in high volume, high activity environment
Excellent customer service skills
Intermediate excel experience

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