JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
APAC Continuous Improvement Coordinator
We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, innovative, and driven leaders.
Are you excited about taking responsibility for working with a team that is focused on developing best-in-class travel and meeting programs for tech company employees? Our Business Management Office (BMO) team is comprised of business management professionals with extensive industry experience, based around the world.
The APAC Continuous Improvement Coordinator serves as the regional point of contact for Process Excellence work across the APAC time zone. Reporting to the AMER-based Process Excellence Manager, this role executes established processes and SOPs during APAC business hours; maintains operational data; and collects regional inputs and feedback to inform the global Continuous Improvement function. Due to timezone differences, the role requires strong independent execution within established procedures, with regular alignment and guidance from leadership.
In this role you will support the BMO's mission through reliable regional execution and data management; this role informs global strategy through regional input, but does not set or own it. It offers a structured path for professional development and serves as an ideal launching pad for a career in business operations.
Key Responsibilities
Reports to the Process Excellence Manager (AMER-based)
Serve as the APAC time-zone point of contact for Process Excellence work under the direction of the Process Excellence Manager; execute regional scope of Process Excellence within established guidelines
Execute established Process Excellence processes and SOPs in the APAC region; surface issues, gaps, and complaints to the global Continuous Improvement function
Review and maintain operational data; track new group creation; update and maintain databases, trackers, and records for accuracy
Act as the initial intake point for APAC teams requesting Process Excellence and BMO support; assess requests and route or escalate according to established protocols
Represent Process Excellence in APAC time-zone meetings as directed; capture actions, notes, and follow-up items for manager review and guidance
Collect regional inputs and feedback and route them to the global Continuous Improvement and strategy function; this role informs strategy, it does not set or own it
Provide regular and ad hoc regional coordination and reporting support
Help support the EMEA region as needed; this is a supporting contribution, not an exclusive or primary focus of the role
Support APAC onboarding as needed; this is a secondary responsibility and not the primary focus of the role
Other duties as assigned
Basic Qualifications
2-3 years in operations, coordination, or process support roles, with demonstrated ability to execute independently within established procedures
High level of accuracy, attention to detail, and organizational skills
Strong written and verbal communication skills in English
Computer proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
Ability to work independently during APAC business hours while maintaining regular communication and alignment with an AMER-based manager
Comfort operating within established processes and escalation protocols with minimal real-time supervision
Basic analytical and problem-solving skills
Preferred Qualifications
Bachelor Degree or equivalent work experience
Familiarity with meeting planning or corporate business travel programs
Basic experience with project management technology (e.g., Asana, Smartsheet, Jira or equivalent)
Familiarity with operational excellence methodologies
Ability to communicate with various levels of stakeholders under supervision
Expectations
Must comply with return to office policy of being in the office 5 days a week.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
