Company Description:
Pinky Promise Private Limited is India's largest online platform for Gynaecology. We have catered to ~50,000 patients all over India on our app. We have recently raised a USD 1 Million Seed Round with Marquee Angels and Funds. Pinky Promise has also established its first clinic in the prime location of Andheri West, Mumbai.
Job description
We are looking for a dedicated and proactive Care Coordinator to join our customer service team.
Day to Day Responsibilities
- Handling Pinky Promise WhatsApp business and Exotel call account for communicating with the users on day to day basis
- Able to communicate fluently in English and Hindi via chat, calls and emails
- Identifying users needs and helping them use specific features on the Pinky Promise app if required
- Understand user concerns with empathy and provide quick, accurate solutions.
- Responding to users queries in a timely and accurate way
- Making notes and details of every user to keep it as a record
- Following up with users to ensure their problems are resolved
- Following up with users to encourage and motivate them to try Pinky Promise's other services
- Able to multitask as and when needed.
- Collaborate with the team and step in when needed
Qualifications and Skillsets
- Graduates/Post Graduates/Experienced can apply.
- Ability to stay calm when customers are stressed, upset or anxious
- Comfortable using and in possession of computers/laptops with good, working internet connection
Must Have / Mandatory Requirements:
- Availability to work on the weekends
- Laptops/Computer with good internet connection
- Customer-facing and managing experience
- Adaptability and flexibility to work as a team / Team player
Work Type:
- Work from Home / Remote
- Saturdays & Sundays - working, 1 weekday off
Salary: INR 22000/- to INR 25000/-
Pay: ₹22,000.00 - ₹25,000.00 per month
Benefits:
Application Question(s):
- Are you an immediate joiner?
- If not an immediate joiner, then how long is your notice period?
- Are you available to work on weekends?
- Do you have your own laptop /computer with a proper uninterrupted internet connection?
Work Location: Remote
