- Serve as the primary point of contact for customer inquiries and concerns
- Handle customer queries via phone, email, chat, or in person in a timely and professional manner
- Provide accurate information about products, services, and company policies
- Follow up with customers to ensure satisfaction and resolve any issues
- Maintain and update customer records in the database/CRM system
- Coordinate with internal teams to ensure prompt resolution of customer issues
- Collect customer feedback and share insights with the team to improve service quality
- Support sales and marketing efforts by identifying potential leads or upsell opportunities
- Ensure a positive customer experience at every touchpoint
- Meet performance targets such as response time, customer satisfaction, and retention
Skills & Requirements:
- Good communication and interpersonal skills
- Basic computer knowledge (MS Office, email, etc.)
- Strong problem-solving and listening skills
- Customer-focused attitude with a willingness to learn
- Ability to work in a team environment
Job Types: Full-time, Permanent, Fresher
Pay: ₹12,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Work Location: In person
