Key Roles of a Telecaller
Reach out to potential customers or leads to promote products/services, explain offerings, and generate interest. Calls may be cold (new prospects) or warm (previously engaged leads).
Respond to customer inquiries, resolve complaints, provide product/service information, and guide callers through processes like admissions, purchases, or troubleshooting.
Assess customer needs, qualify prospects, and pass on verified leads to the sales or admissions team for conversion.
Maintain accurate records of calls, inquiries, and follow‑ups in CRM tools or spreadsheets. Update customer databases regularly.
Ensure timely callbacks, confirm issue resolution, and nurture leads until they convert into customers or students.
Conduct surveys, gather customer insights, and report recurring issues or suggestions to management.
Pay: ₹8,533.40 - ₹15,000.00 per month
Work Location: In person
