Executive-Clinical Services and Patient Care
Location: Resonnocare Hearing & Audiology Centre
Department: Clinical Services & Patient Care
Reports To: ASM -Sales
About Resonnocare
Resonnocare Health-Tech Pvt. Ltd. is a technology-enabled healthcare organization committed to
improving hearing healthcare accessibility across India. We focus on delivering exceptional patient
experiences through professional consultation, innovative solutions, and compassionate care.
Role Purpose
Executive-Clinical Services and Patient Care serves as the first point of contact for patients visiting
the clinic. The role is responsible for ensuring a seamless patient journey through effective front desk
operations, appointment management, clinic administration, and customer service excellence.
Key Responsibilities
Front Desk & Patient Management
- Welcome and assist patients and visitors in a professional and courteous manner.
- Manage incoming and outgoing calls, appointment scheduling, and patient follow-ups.
- Ensure patient registration, documentation, and records are completed accurately.
- Guide patients through clinic services and provide information as required.
- Maintain a positive and patient-focused experience at all touchpoints.
Clinic Administration
- Ensure clinic readiness, cleanliness, and upkeep as per company standards.
- Maintain patient records, registers, and administrative documents.
- Coordinate courier dispatches, inventory records, office supplies, and vendor requirements.
- Handle daily administrative activities and support smooth clinic operations.
- Submit reports and operational updates accurately and on time.
Customer Service & Patient Engagement
- Build strong relationships with patients through service excellence.
- Address patient queries and coordinate with internal teams for timely resolution.
- Support after-service follow-ups and patient retention initiatives.
- Represent Resonnocare’s values, culture, and commitment to quality healthcare.
Sales & Business Support
- Conduct appointment confirmation calls and follow-up calls with prospective patients.
- Support patient conversion and revenue generation activities.
- Participate in local outreach programs, awareness camps, and promotional initiatives.
- Coordinate effectively with Audiologists and clinic teams to achieve clinic goals.
Qualifications & Skills
- Bachelor's Degree in any discipline.
- 1-3 years of experience in customer service, front office, healthcare, retail, or hospitality.
- Strong communication and interpersonal skills.
- Good computer proficiency and ability to manage digital records.
- Customer-centric attitude with excellent organizational skills.
- Ability to multitask and work in a fast-paced healthcare environment.
Key Competencies
- Patient First Approach
- Communication & Relationship Building
- Attention to Detail
- Team Collaboration
- Ownership & Accountability
- Problem Solving
- Professional Conduct
Resonnocare is an equal opportunity employer and values diversity, inclusion, and respect in the workplace.
Pay: ₹10,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
