Role description
Job Description
Role Major Incident Manager
Location Hyderabad India Onsite Hybrid as per company policy
Work Hours General Shift
Position Overview
We are seeking an experienced and resilient Major Incident Manager to drive the rapid restoration of highpriority IT services In this role you will lead the response to critical IT outages coordinating across crossfunctional technical teams to minimize business impact and ensure seamless operational continuity during standard India business hours
Key Responsibilities
Incident Leadership Command and drive the resolution of Priority 1 P1 and Priority 2 P2 major incidents from detection through to restoration
Technical Coordination Establish and lead technical bridge calls pulling in relevant engineering infrastructure and application teams to diagnose and fix issues
Stakeholder Communication Craft and distribute clear concise and timely updates to business stakeholders and executive leadership regarding incident status impact and ETA for resolution
Process Compliance Ensure the Major Incident Management process is strictly followed in alignment with ITIL best practices
PostIncident Management Ensure appropriate data is captured during the incident to facilitate smooth handovers to the Problem Management team for Root Cause Analysis RCA
Required Qualifications Skills
Experience 4 years of dedicated experience in Incident Management specifically managing highpressure Major Incidents in an enterprise environment
Process Knowledge Strong understanding of the ITIL framework ITIL v4 Certification is a major plus
Tools Handson proficiency with IT Service Management ITSM tools such as ServiceNow Jira Service Management or Remedy
Communication Exceptional verbal and written English communication skills with the ability to translate complex technical jargon into clear business updates
Leadership Proven ability to command authority manage conflict and maintain composure under intense pressure during critical outages
Skills
Mandatory Skills : Major incident management
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
