Tito’s is looking for a dynamic and personable Guest Relations Executive (GRE)/Hostess/Host to act as the face of our Club, restaurant, ensuring an exceptional guest experience from the moment they arrive until their departure. The GRE will be responsible for welcoming guests, managing reservations, addressing queries, and providing a seamless Clubbing, dining experience with warmth and professionalism.
Key Responsibilities:
- Guest Welcome and Interaction:
- Greet guests with a warm and friendly demeanor upon arrival.
- Escort guests to their tables and introduce them to their server.
- Build rapport with guests to enhance their clubbing and dining experience and ensure repeat visits.
- Reservation Management:
- Manage table reservations efficiently using the reservation system.
- Coordinate with the floor supervisor to optimize seating and minimize wait times.
- Handle walk-in guests by accommodating them effectively or suggesting alternative timings.
- Service Support:
- Assist in ensuring the smooth flow of service by coordinating with servers, barman, and the kitchen.
- Monitor guest feedback during their Clubbing and dining to ensure satisfaction.
- Offer assistance with menu recommendations or special requests.
- Guest Relations:
- Address and resolve guest concerns or complaints promptly and escalate serious issues to the Restaurant Manager & Floor Supervisor when necessary.
- Maintain a database of regular guests, including their preferences and special occasions, to offer personalized service.
- Assist with managing VIP and special occasion arrangements, such as birthdays or anniversaries.
- Communication and Coordination:
- Act as a liaison between guests and the service team, ensuring clear communication and smooth operations.
- Keep the team informed of any special instructions or guest requirements.
- Job applications can be applied from rest part of India
Job Types: Full-time, Internship, Contract, Fresher, Walk-In
Pay: ₹16,000.00 - ₹21,000.00 per month
Benefits:
Application Question(s):
Experience:
- total work: 1 year (Preferred)
Location:
Work Location: In person
