The HR Recruiter is responsible for sourcing, screening, interviewing, and hiring qualified candidates for collection and support roles.
Key Responsibilities
- Source candidates through job portals, social media, employee referrals, and recruitment agencies.
- Screen resumes and shortlist candidates based on job requirements.
- Conduct telephonic and face-to-face interviews.
- Coordinate interview schedules with hiring managers.
- Manage end-to-end recruitment for collection executives, team leaders, quality analysts, trainers, and support staff.
- Verify candidate documents and conduct background checks where required.
- Negotiate salary and issue offer letters.
- Follow up with selected candidates until they join the organization.
- Maintain recruitment databases and applicant tracking records.
- Build a pipeline of candidates for future hiring needs.
- Coordinate onboarding and induction for new employees.
- Meet monthly hiring targets and ensure positions are filled within the required timelines.
- Prepare recruitment reports and present hiring metrics to management.
- Ensure compliance with company policies and labor laws during the hiring process.
Required Skills
- Strong communication and interpersonal skills.
- Interviewing and candidate assessment skills.
- Knowledge of recruitment portals such as Naukri, Indeed, LinkedIn, etc.
- Ability to work under pressure and meet hiring deadlines.
- Good negotiation and relationship-building skills.
- Basic knowledge of HR practices and employment laws.
- Proficiency in MS Office (Excel, Word, PowerPoint).
Qualifications
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- MBA/PGDM in HR is preferred.
- 1–3 years of recruitment experience (experience in BPO, collections, BFSI, or call center hiring is an advantage).
Key Performance Indicators (KPIs)
- Number of positions filled.
- Time-to-hire.
- Offer acceptance ratio.
- Joining ratio.
- Cost per hire.
- Employee retention during the probation period.
- Hiring quality and hiring manager satisfaction.
Preferred Experience
Candidates with experience recruiting for:
- Telecallers
- Customer Service Representatives
- Team Leaders
- Recovery Officers
- Operations Support Staff
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Work Location: In person
