IT Support & Troubleshooting
- Provide first-level technical support to employees for hardware, software, network, and system-related issues.
- Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
- Ensure minimal downtime and prompt resolution of IT-related problems.
- Maintain records of IT assets, licenses, and support activities.
Software Support
- Support all software applications used by the organization.
- Coordinate with software vendors and external support teams for issue resolution, upgrades, and maintenance.
- Assist employees in using company software effectively.
- Monitor software performance and recommend improvements when necessary.
CCTV Management & Evaluation
- Monitor, manage, and maintain CCTV camera systems and recording equipment.
- Conduct regular inspections and performance evaluations of CCTV cameras.
- Troubleshoot CCTV-related issues and coordinate repairs or replacements when required.
- Ensure proper storage, backup, and retrieval of surveillance footage as per company policies.
Vendor & Employee Coordination
- Act as a mediator between employees and software support/service providers.
- Escalate unresolved technical issues to the appropriate vendors or support teams.
- Follow up on support tickets and ensure timely closure of issues.
- Coordinate with external IT service providers for maintenance and technical projects.
Network & System Administration
- Assist in maintaining network connectivity, internet services, Wi-Fi access points, and shared resources.
- Support user account management, email setup, password resets, and access permissions.
- Monitor system security and ensure compliance with company IT policies.
Additional Responsibilities
- Provide IT support during system implementations, upgrades, and migrations.
- Conduct basic user training on software and IT best practices.
- Maintain data backups and support disaster recovery procedures.
- Perform any other IT-related duties assigned by management
Qualifications
- Bachelor's Degree or Diploma in Information Technology, Computer Science, or a related field.
- 1–3 years of experience in IT support, helpdesk, or system administration roles.
- Knowledge of Windows operating systems, networking fundamentals, CCTV systems, and business software applications.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
Key Skills
- Technical Support
- Software Troubleshooting
- CCTV Monitoring & Maintenance
- Hardware & Network Support
- Vendor Coordination
- User Training & Assistance
- IT Asset Management
- Documentation & Reporting
- Communication and Team Collaboration
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Commuter assistance
- Provident Fund
Ability to commute/relocate:
- Kakkanad, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Experience:
- IT support: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
