Job Title: Operations Associate
Location: Coimbatore, Tamilnadu
Job Type: Full-time
About the Role
We are looking for a sharp, organized, and proactive Operations Associate to join our team. In this role, you will be the backbone of our daily operations, ensuring everything runs efficiently while delivering an exceptional experience for both our students and educators.
Key Responsibilities:
- Manage Day-to-Day Operations: Support daily office functions, including scheduling, document management, and logistics/material distribution.
- Oversee the Student Journey: Guide students seamlessly through admissions, onboarding, and course coordination.
- Maintain Data & Systems: Keep accurate, organized records within our CRM and Learning Management System (LMS) platforms.
- Analyze & Report: Create and analyze operational reports to help us track performance and make data-driven decisions.
- Cross-Functional Collaboration: Partner with Sales, Support, and Product teams to improve workflows and eliminate operational bottlenecks.
- Quality Assurance: Assist with exam coordination and uphold high-quality operational standards.
- Problem Solve: Act as the go-to person for operational troubleshooting and support customer experience initiatives.
Requirements:
- Experience: 1–3 years of experience in an operations role. Experience in EdTech or a fast-paced tech environment is a major plus.
- Education: Bachelor’s degree preferred (or equivalent practical experience).
- Technical Skills: Proficient with MS Office and Google Sheets. Experience with CRM or LMS software is a strong bonus.
- Soft Skills: Exceptional organizational skills, strong communication, and a knack for solving problems on the fly.
- Mindset: A multitasking pro who thrives in a dynamic, busy environment and isn't afraid to take initiative.
- Passion: A genuine interest in education and technology.
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
