Job Title: Sales Executive
About Us : ViaTerra Gear is one of India's leading brands in motorcycle touring accessories. Incorporated in 2010, the company has an extensive portfolio of products in luggage, apparel and hard part categories. We have an in-house team that designs and tests the products, and the products are manufactured at company facilities in Nashik, Maharashtra and Chennai, Tamil Nadu. We also source some products from manufacturing partners in Asia and Europe. The ViaTerra brand is trusted by customers in India and in over 60 countries around the world.
For Company Details please visit https://viaterragear.com/
Job Summary
We are seeking a proactive, customer-focused, and target-driven Sales Executive to deliver an exceptional buying experience by understanding customer needs and recommending the most suitable products. The ideal candidate should possess excellent communication, consultative selling, and relationship-building skills, and be able to achieve sales targets while maintaining high customer satisfaction.
Key Responsibilities
- Handle customer inquiries through Phone Calls, WhatsApp, Email, Website, Instagram, LinkedIn, and other digital channels.
- Manage inbound sales inquiries and conduct outbound follow-up calls for abandoned carts and customer callback requests.
- Achieve daily, weekly, and monthly sales targets while maintaining a high level of customer satisfaction.
- Understand customer requirements by identifying their needs and asking relevant product-specific questions before recommending the most suitable solution.
- Recommend products based on the customer's riding style, motorcycle type, travel plans, weather conditions, budget, and intended use case.
- Sell a wide range of motorcycle riding gear and travel accessories, including riding jackets, riding pants, gloves, luggage systems, rainwear, base layers, and riding accessories.
- Provide accurate product and size recommendations based on customer measurements and usage requirements.
- Compare products and explain key features, differences, and benefits to help customers make informed purchasing decisions.
- Address customer queries effectively and guide customers throughout the buying journey to maximise sales conversions.
- Increase revenue through cross-selling, upselling, and recommending suitable alternative products whenever required.
- Create customer orders using Shopify and generate payment links through Razorpay if required.
- Handle customer requests for order modifications, additional product additions, and draft changes by coordinating with the relevant internal teams.
- Maintain accurate customer interactions and sales records using Zoho Desk CRM.
- Coordinate with internal teams for order processing, special requests, and ensuring a smooth customer experience.
Required Skills
- Excellent verbal and written communication skills.
- Strong consultative selling and negotiation skills.
- Customers need analysis and solution-based selling.
- Product recommendation and sales closing techniques.
- Product comparison and objection handling.
- Cross-selling and upselling.
- Relationship building and customer engagement.
- Time management and multitasking.
- Target-oriented mindset with strong problem-solving skills.
Tools & Software
- Zoho Desk (CRM)
- Shopify
- Acefone
- Razorpay
Preferred Skills & Qualifications
- MBA fresher or candidates with proven sales experience of 1–3 years in a relevant industry (B2B/B2C).
- Passion for motorcycles and riding gear will be an added advantage.
- Ability to work in a fast-paced environment and achieve sales targets.
Location: Gangapur Road , Jehan Circle
Working Hours: Sunday to Friday , 9.00 am to 6.00 pm, Saturday being weekly off. Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Leave encashment
- Paid time off
- Provident Fund
Application Question(s):
- Can you speak English fluently ?
- Can you Travel to Gangapur road Jehan circle Nashik
Work Location: In person
