Job Summary
The IT Support Executive is responsible for providing technical support to all users across the organization, ensuring smooth operation of hardware, software, networks, and IT infrastructure. The role includes troubleshooting technical issues, maintaining systems, supporting business applications, coordinating with vendors, and ensuring minimal downtime to support business operations.
Key Responsibilities
User Support
- Provide first-level technical support to employees through phone, remote access, email, or in person.
- Diagnose and resolve hardware, software, printer, network, and email-related issues.
- Install, configure, and maintain desktops, laptops, printers, scanners, and other peripherals.
- Create and manage user accounts, passwords, and access permissions.
- Maintain an IT helpdesk ticketing system and ensure timely resolution of issues.
System Administration
- Install and update operating systems, software applications, and security patches.
- Monitor system performance and ensure optimal functionality.
- Perform regular data backups and assist in disaster recovery activities.
- Maintain antivirus solutions and endpoint security.
Network Support
- Monitor LAN, WAN, Wi-Fi, VPN, and internet connectivity.
- Configure and troubleshoot routers, switches, firewalls, and network devices.
- Coordinate with Internet Service Providers (ISPs) for connectivity issues.
- Ensure network security and availability.
Business Application Support
- Support ERP, CRM, HRMS, TMS, WMS, and other operational software.
- Coordinate with software vendors for issue resolution and application updates.
- Test new software features and report bugs.
- Train end users on new applications and system enhancements.
Asset Management
- Maintain an inventory of all IT assets, including computers, laptops, printers, networking equipment, and software licenses.
- Track asset allocation, warranty status, and annual maintenance contracts (AMCs).
- Coordinate procurement and replacement of IT equipment.
Security & Compliance
- Ensure compliance with company IT policies.
- Monitor cybersecurity risks and implement preventive measures.
- Manage user permissions and data security.
- Assist in IT audits and documentation.
Documentation
- Maintain technical documentation, SOPs, and user manuals.
- Document recurring issues and their resolutions.
- Prepare monthly IT support reports, asset reports, and incident logs.
Preventive Maintenance
- Perform scheduled maintenance of all IT systems.
- Monitor system health to prevent failures.
- Ensure business continuity through proactive maintenance.
Required Skills
- Strong troubleshooting and problem-solving skills.
- Knowledge of Windows, Microsoft Office, and basic Linux administration.
- Understanding of computer hardware and networking concepts.
- Knowledge of LAN/WAN, TCP/IP, Wi-Fi, VPN, DNS, and DHCP.
- Experience with Active Directory and Microsoft 365 is preferred.
- Familiarity with antivirus and endpoint security solutions.
- Basic knowledge of SQL databases is an advantage.
- Good communication and customer service skills.
- Ability to prioritize tasks and work under pressure.
Educational Qualification
- Bachelor's Degree or Diploma in Computer Science, Information Technology, Electronics, or a related field.
- Relevant certifications such as CompTIA A+, Network+, Microsoft, Cisco (CCNA), or equivalent are an added advantage.
Experience
- 1–3 years for IT Support Executive.
- 3–5 years for Senior IT Support Executive.
Working Conditions
- May require travel between company branches, warehouses, and hubs.
- Availability for emergency support during system outages or critical operational requirements.
- Occasional weekend or after-hours support for system maintenance and upgrades.
Pay: ₹10,647.61 - ₹20,000.00 per month
Work Location: In person
