About the Role
We are hiring an experienced Team Lead – Outbound Sales to lead a high-performing team supporting international markets including the UK, US, Canada, and APAC.
The ideal candidate will have a strong background in International Outbound Sales, proven team management experience, excellent coaching skills, and the ability to drive sales performance while maintaining high-quality customer interactions.
Key Responsibilities
- Lead, mentor, and manage a team of Outbound Sales Executives.
- Monitor team KPIs including outbound calls, meetings booked, activations, revenue, quality, and adherence.
- Conduct regular team huddles, performance reviews, and one-on-one coaching sessions.
- Review call recordings and provide constructive sales coaching.
- Support outbound calling, seller activation, onboarding, and consultative selling activities.
- Ensure accurate CRM updates and compliance with sales processes (Zendesk preferred).
- Manage shift operations, workload distribution, scheduling, and service levels.
- Track sales metrics and implement performance improvement plans.
- Collaborate with global stakeholders to ensure smooth operations and an excellent customer experience.
Mandatory Requirements
- 5+ years of total work experience.
- 2+ years of experience as a Team Lead managing 6 or more direct reports.
- Proven experience managing International Outbound Sales teams.
- Strong experience in Cold Calling, Inside Sales, Telesales, International B2B Sales, and Consultative Selling.
- Excellent sales coaching and team development skills.
- Good understanding of sales KPIs, revenue management, and performance metrics.
- Excellent verbal and written English communication skills.
- Experience using CRM platforms such as Zendesk, Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics, or similar.
- Willingness to work rotational shifts aligned with global markets.
Preferred Industry Experience
Candidates from the following industries will be preferred:
- IT SaaS
- Telecom
- Financial Services
- Digital Marketing
- Marketing Products
- E-commerce
- Website Design & Development Services
- Technology Services
Preferred Skills
- International Sales
- Outbound Sales
- B2B Sales
- Cold Calling
- Team Leadership
- Sales Coaching
- People Management
- Objection Handling
- Consultative Selling
- Revenue Growth
- Performance Management
- Customer Success
- CRM Management
- Sales Metrics & Reporting
Why Join Us?
- Hybrid work environment
- Opportunity to work with global markets
- Career growth in an international organization
- Learning & Development opportunities
- Medical, Personal Accident & Life Insurance
- Employee wellness benefits
- Collaborative and high-performance work culture
Notice Period
Immediate joiners or candidates with a notice period of 30 days or less will be preferred.
Pay: ₹1,000,000.00 - ₹1,500,000.00 per year
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
