Job Summary
We are looking for a dynamic and customer-focused Career Specialist to join our Admissions team. The ideal candidate will be responsible for handling student enquiries, counselling prospective students, qualifying leads, and converting enquiries into branch visits.
If you enjoy interacting with people, achieving targets, and helping students make informed career decisions, this role could be a great fit for you.
Key Responsibilities
- Handle inbound enquiries through phone calls, website, WhatsApp, and other digital channels.
- Make outbound calls to prospective students and follow up with existing leads.
- Understand students' educational backgrounds, career interests, goals, and course preferences.
- Qualify leads based on eligibility, interest, and readiness to enroll.
- Convert qualified enquiries into confirmed branch walk-ins and appointments.
- Schedule appointments and provide students with relevant branch details, timings, and required documents.
- Maintain accurate enquiry and lead information in the CRM.
- Ensure timely and consistent follow-ups with prospective students.
- Coordinate with the Admissions team for smooth lead handovers and follow-up.
- Achieve daily, weekly, and monthly call, lead qualification, walk-in, and conversion targets.
- Prepare and submit daily reports covering calls, qualified leads, follow-ups, and scheduled appointments.
Requirements
- Bachelor's degree in any discipline.
- 0–3 years of experience in Telecalling, Admissions, Inside Sales, Customer Support, Academic Counselling, or a related role.
- Freshers with strong communication and interpersonal skills are welcome to apply.
- Excellent communication skills in English and the regional language.
- Strong listening, counselling, interpersonal, and persuasion skills.
- Comfortable handling a high volume of inbound and outbound calls.
- Basic knowledge of CRM software and Microsoft Office.
- Self-motivated, organised, and target-oriented.
- Ability to build rapport with students and understand their career requirements.
Preferred Skills
- Student Counselling
- Admissions Counselling
- Telecalling
- Inside Sales
- Lead Qualification
- Lead Conversion
- CRM Management
- Follow-up Management
- Communication Skills
- Negotiation & Persuasion
- Customer Relationship Management
- Time Management
- Problem Solving
- Computer Skills
Why Join Us?
- Competitive Salary + Attractive Incentives
- Career Growth Opportunities
- Supportive and collaborative work environment
- Continuous learning and professional development
- Opportunity to make a meaningful impact on students' career journeys
- Performance-driven culture with opportunities to grow within the organisation
Pay: ₹20,000.00 - ₹25,000.00 per month
Application Question(s):
Work Location: In person
