JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Hostel Operations is a site-based leadership role responsible for managing all aspects of hostel facility operations within a campus environment. This position requires comprehensive oversight of residential facilities including accommodation management, housekeeping, security, maintenance, and resident services. Prior experience in hostel facility management is essential. We strongly encourage applications from ex-servicemen/women and diverse candidates who bring disciplined operational excellence and leadership capabilities to this role.
Key ResponsibilitiesHostel Operations Management
Oversee day-to-day operations of hostel facilities including accommodation blocks, common areas, dining facilities, recreational spaces, and support infrastructure. Ensure seamless delivery of residential services maintaining high standards of cleanliness, safety, security, and resident comfort. Manage room allocation, occupancy tracking, and check-in/check-out processes. Coordinate housekeeping operations ensuring timely cleaning of rooms, corridors, bathrooms, common areas, and external premises. Supervise laundry services, linen management, and replacement schedules. Maintain hostel facilities in pristine condition addressing maintenance issues promptly. Implement and enforce hostel rules, regulations, and standard operating procedures.
Team Leadership and Supervision
Lead and manage hostel operations team including housekeeping staff, security personnel, maintenance workers, and support staff. Plan duty rosters, manage shift schedules, and ensure adequate staffing across all functions. Conduct team briefings, performance reviews, and provide ongoing training and development. Foster a disciplined, service-oriented team culture focused on resident satisfaction. Handle staff attendance, leave management, and workforce coordination. Build team morale and ensure professional conduct at all times.
Security and Safety Management
Oversee 24/7 security operations ensuring safety and security of residents and hostel premises. Manage access control systems, visitor management, and entry/exit protocols. Conduct regular security audits and implement preventive security measures. Coordinate with security agencies and maintain liaison with local authorities when required. Ensure fire safety compliance including functional fire extinguishers, emergency exits, evacuation plans, and regular fire drills Handle emergency situations calmly and effectively, implementing crisis management protocols. Maintain incident logs and report security/safety matters to campus management.
Resident Services and Relations
Serve as primary point of contact for hostel residents addressing concerns, complaints, and service requests promptly. Maintain high standards of resident satisfaction through proactive service delivery and responsive problem-solving. Coordinate resident welfare activities and address grievances through established escalation mechanisms. Ensure comfortable living environment conducive to resident wellbeing and productivity. Conduct regular resident feedback sessions and implement service improvements. Handle disciplinary matters and enforce hostel conduct policies fairly and consistently.
Facility Maintenance Coordination
Coordinate preventive and corrective maintenance of hostel infrastructure including electrical, plumbing, HVAC, furniture, and fixtures. Conduct regular facility inspections identifying maintenance needs and safety hazards. Coordinate with technical teams for repairs and ensure timely resolution of maintenance issues. Maintain inventory of hostel assets, furniture, equipment, and consumables. Manage pest control services and ensure hygienic conditions throughout the facility. Oversee landscaping and upkeep of outdoor areas within the hostel premises.
Housekeeping and Hygiene Standards
Establish and maintain stringent housekeeping standards across all hostel areas. Conduct daily quality inspections of cleaning activities and room readiness. Ensure proper waste management, segregation, and disposal as per environmental norms. Monitor usage and stock levels of housekeeping supplies and consumables. Implement hygiene protocols particularly in dining areas, washrooms, and common facilities. Address hygiene-related complaints immediately and implement corrective measures.
Dining and Catering Coordination
Coordinate with catering service providers to ensure timely, hygienic, and quality food service. Monitor dining hall operations, food quality, menu variety, and service standards. Address resident feedback regarding food services and coordinate improvements. Ensure dining areas are clean, well-maintained, and conducive to comfortable dining experience. Oversee pantry services and common kitchen facilities where applicable.
Compliance and Documentation
Ensure compliance with all applicable regulations including fire safety, health and hygiene, building codes, and hostel licensing requirements. Maintain comprehensive records including occupancy registers, maintenance logs, incident reports, and inspection checklists. Prepare and submit daily, weekly, and monthly operational reports to campus management. Manage hostel budget, track expenditures, and ensure cost-effective operations. Maintain proper documentation for audits and regulatory inspections.
Vendor and Contractor Management
Coordinate with external service providers including housekeeping agencies, security agencies, pest control, laundry services, and maintenance contractors. Monitor vendor performance ensuring service level agreements are met. Review contractor invoices and certify satisfactory service delivery. Conduct vendor meetings and drive performance improvements.
Emergency Preparedness
Develop and maintain emergency response plans for various scenarios including medical emergencies, fires, security threats, and natural disasters. Ensure availability of first aid facilities and trained first responders. Coordinate with medical facilities for resident health emergencies. Maintain emergency contact directories and escalation protocols.
Required Qualifications and ExperienceEssential
Minimum 5-7 years experience in hostel management, residential facility operations, or equivalent accommodation management roles. Prior experience managing hostel operations in corporate campuses, educational institutions, training centers, or similar residential facilities is mandatory. Proven track record of managing housekeeping, security, and maintenance operations in residential settings. Experience supervising multi-functional teams in 24/7 operational environments. Graduate degree in any discipline; additional qualifications in facilities management or hospitality management preferred.
Preferred Candidate Profile
Ex-Armed Forces Personnel: We strongly encourage applications from ex-servicemen and ex-servicewomen who bring:
Disciplined approach to operations management and adherence to protocols
Leadership experience in managing teams under challenging conditions
Strong crisis management and emergency response capabilities
Ability to maintain security, safety, and operational standards
Adaptability and problem-solving skills honed through military service
Diverse Candidates: We are committed to building an inclusive workforce and actively encourage applications from women, persons with disabilities, individuals from diverse cultural backgrounds, and underrepresented communities. We value the unique perspectives and experiences diverse candidates bring to our organization.
Core Competencies
Strong leadership and people management skills with ability to command respect and motivate teams. Excellent problem-solving abilities with calm demeanor under pressure. High attention to detail with focus on quality and standards. Strong organizational skills with ability to manage multiple operational priorities. Effective communication skills in local language and English. Resident-centric approach with empathy and responsiveness. Integrity, reliability, and professional conduct. Physical fitness to conduct regular facility inspections and handle operational demands. Willingness to be available for emergency situations including after-hours and weekends.
Technical Skills
Knowledge of housekeeping standards, hygiene protocols, and cleaning methodologies. Understanding of security procedures, access control systems, and emergency response. Basic knowledge of building maintenance including electrical, plumbing, and HVAC systems. Familiarity with facility management practices and SOPs. Computer proficiency including MS Office for reporting and documentation. Knowledge of local regulations related to residential facilities, fire safety, and health standards.
Personal Attributes
Disciplined and systematic approach to operations. High standards of personal conduct and professional ethics. Ability to work independently with minimal supervision. Flexible and adaptable to changing operational requirements. Service-oriented mindset with commitment to resident satisfaction. Strong decision-making capabilities in time-sensitive situations.
Reporting StructureThis position reports to the Campus Lead/Campus Manager and works collaboratively with technical services, soft services, security, and administrative teams to ensure integrated campus operations.
Working ConditionsSite-based position requiring full-time presence at the hostel facility within the campus. Working hours typically align with operational requirements including early mornings, evenings, and weekends as needed. Must reside on-campus to ensure availability for emergency situations. On-call availability required for after-hours emergencies or critical operational issues. Physical requirements include regular facility walkthroughs, inspections across multiple floors, and ability to respond quickly to operational needs.
Diversity and Inclusion CommitmentJLL is committed to creating a diverse and inclusive workplace where all employees feel valued and respected. We provide equal employment opportunities regardless of gender, race, religion, age, disability, sexual orientation, or any other characteristic protected by law. We encourage candidates from all backgrounds to apply and bring their unique perspectives to our team.
About JLL
JLL is a leading professional services firm specializing in real estate and investment management. We help clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries, JLL offers integrated services and technology that optimize the performance of businesses.
We are an equal opportunity employer and value diversity. We encourage applications from ex-armed forces personnel and candidates from diverse backgrounds.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
