Mitsui O.S.K. Lines (MOL) is one of the world's largest multimodal deep-sea carriers, with a rich maritime legacy spanning over 141 years. Operating across Asia, the Middle East, Europe, Africa, North America, South America, and Oceania, MOL connects global trade routes with a strong presence in international shipping and logistics.
MOL Information Technology (MOL-IT) is the dedicated ICT solutions provider for the MOL Group, delivering customized technology solutions across the shipping, logistics, and supply chain domains. Established in 1997, MOL-IT has expanded significantly, operating from four offices in Kolkata, Hyderabad, Mumbai, and Hong Kong, with a talented team of over 380 software and management professionals. As part of its growth strategy, MOL-IT is enhancing its suite of ICT solutions for existing customers while exploring opportunities to diversify beyond the MOL Group.
For further details about organization, please visit www.mol-it.com/ Video - An Introduction to MOL-IT - YouTube
Position Overview
This is a key role for anyone interested in application support and IT service management. The ideal candidate will serve as the first point of contact for application inquiries, manage incidents, and support end users in a fast-paced environment. This position requires strong communication, troubleshooting, and multitasking skills. The role may require shift work to support users across different time zones.
Key Responsibilities
- Monitor the flow of all Functional Support incidents, requests or queries addressed to theGlobal Support Team in the production system.
- Trackallalertemailsandtakerequiredaction
- Followdefinedprocessflowforall cases
- HandleCodeRegistrationRequestsfromUsers.
- DoPrimaryanalysisforrespondingtouserqueries
- Providerootcauseanalysisonreportedproblemsandsuggestsolutionswhereverpossible
- Contact MOL Users, Development teams and others directly when a problem is identified or needs more information.
- CoordinatewithDevelopment&SystemSupportteamsasrequired
- TrackReleases/DataPatchesandCoordinateReleaseManagement processwithstakeholders.
- SendAnnouncementmailtoUsersaboutApplicationUsageRestrictionduringsystemUpdate/Maintenance/Program Release
- Updatedailylogsheetsandensurepropershifthand-over
- Documentstandardprocedures
- ProvidesupportduringUATandTraining
- Ensuretasktimelinesaremetconsistently,andtheprocessstandardsarefollowed.
- GainknowledgeoftheInternationalShippingIndustrybusiness.
- Becomefamiliarandremain up to date withtheMOL-ITsoftwareapplications,standardsand guidelines and perform all tasks accordingly.
- Tocompleteallrelatedtaskscommiseratingthepositionthatmaybeassignedbythe superiors from time to time
Required Qualifications
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Education: Bachelor’sdegreeininformationtechnology,computerscience,orrelatedfield.
Compensation – As per the industry Standard.
