In this role, you'll help improve processes, manage customer support tools, and support teams that assist customers through email, chat, and online portals. If you're detail-oriented, enjoy solving problems, and want to grow your career in a fast-paced environment, this role offers excellent learning and development opportunities.
Responsibilities
Manage customer cases in CRM Portal, resolving assigned requests accurately and within the required response times.
Maintain records by creating, updating, reviewing, and closing customer accounts, cases, and related files.
Keep customers informed by providing timely updates and clear communication throughout the resolution process.
Work closely with the sales team to identify potential opportunities that support customer growth and business objectives.
Build and maintain strong customer relationships to improve retention and long-term satisfaction.
Gather customer feedback and share recommendations that help improve products, services, and the overall customer experience.
Develop relationships with key stakeholders across customer organizations to strengthen engagement and support account success.
Identify opportunities to introduce additional products or services that add value to existing customer accounts.
Skills & Qualifications
Previous experience in customer support, case management, or a similar client-facing role.
Hands-on experience using Salesforce or other CRM systems.
Strong verbal and written communication skills with the ability to interact professionally with customers and colleagues.
Ability to organize work, manage multiple priorities, and meet deadlines in a fast-paced environment.
Excellent analytical and problem-solving abilities with strong attention to detail.
Experience supporting sales teams or managing customer accounts is an advantage.
Proven ability to build positive relationships with customers and internal stakeholders.
Comfortable working both independently and as part of a collaborative team.
Proficient in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
Education & Experience
Bachelors/ Masters Diploma
3 years of experience in customer support, technical support, or client service roles, ideally within SaaS, technology, or ad-tech environments.
- Please note Freshers will not be considered for this role.
Schedule
Monday - Friday 8am - 5:00pm IST
We have great people here and are looking for more. Come join us!
We are an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.
Pay: Up to ₹800,000.00 per year
Benefits:
Work Location: Remote
