Lakshmi Shutter is looking for a proactive and customer-focused Senior Sales Coordinator – B2C to coordinate customer enquiries, sales follow-ups, quotations, site visits, and order execution. The successful candidate will support the B2C sales team, ensure timely customer communication, maintain accurate sales records, and coordinate with internal departments for smooth order execution and customer satisfaction.
Key Responsibilities
- Handle and coordinate B2C customer enquiries received through phone, WhatsApp, website, social media, and other channels.
- Understand customer requirements and coordinate suitable solutions.
- Coordinate site visits, measurements, and customer appointments.
- Prepare and coordinate quotations based on customer requirements.
- Follow up with customers on enquiries, quotations, and pending decisions.
- Support the B2C Sales & Marketing Officer in converting enquiries into confirmed orders.
- Maintain accurate customer, enquiry, quotation, and order records.
- Coordinate with production, installation, service, and accounts teams for order execution.
- Track pending quotations, customer follow-ups, and sales pipeline status.
- Update CRM/sales pipeline records regularly.
- Ensure timely communication with customers regarding quotations, order status, installation, and service.
- Prepare daily and weekly B2C sales and follow-up reports.
- Support post-sales coordination and customer satisfaction activities.
Required Qualifications & Skills
Education Any Bachelor's Degree
Experience & Skills
· Experience in sales coordination, customer support, inside sales, or a similar role.
· Good communication and customer-handling skills.
· Strong follow-up and coordination abilities.
· Ability to prepare quotations and maintain sales documentation.
· Good knowledge of MS Office, Excel, WhatsApp, and CRM/sales tracking systems.
· Ability to coordinate effectively with customers and internal departments.
· Strong organizational and time-management skills.
· Ability to handle multiple enquiries and follow-ups systematically.
Preferred Candidate Profile
· Experience in B2C Sales, Construction, Building Materials, Engineering Products, Rolling Shutters, Doors, Windows, Home Improvement, or related industries.
· Experience in handling customer enquiries, quotations, site visits, and order coordination will be an advantage.
· Customer-focused, proactive, organized, and target-oriented.
· Proven ability to maintain consistent customer follow-up and sales coordination.
Why Join Us?
- Opportunity to contribute to a rapidly growing organization.
- Performance-driven culture with career advancement opportunities.
- Opportunity to develop strong sales and customer management skills.
- Professional and supportive work environment.
Application Process
Interested candidates may apply through Indeed or submit their updated resume to:
Email: Phone: +91 7994014865
Pay: ₹33,000.00 - ₹35,000.00 per month
Work Location: In person
