Job Description
Migration Documentation Executive – Australian Migration
Department: Migration
Experience: Fresher / 0–1 Year
Employment Type: Full-Time
Location: Kochi
Industry: Australian Migration & Education Consulting
Role Overview
We are looking for a detail-oriented and motivated fresher who is interested in building a career in Australian Migration Documentation and Client Application Processing.
The role involves supporting the migration team in collecting, reviewing, organising and processing client documents for Australian visa and migration applications. The candidate will work closely with clients and internal teams to ensure that required documents and information are received accurately and within the required timelines.
Previous migration experience is not mandatory. Training will be provided to the right candidate.
Key Responsibilities
- Collect and organise client documents required for Australian migration applications.
- Review documents for completeness, consistency, accuracy and basic quality requirements.
- Prepare and maintain client files, checklists and application-related records.
- Coordinate with clients to obtain pending documents and information.
- Follow up regularly on outstanding documents, signatures, forms and other requirements.
- Maintain accurate records of client communication and application progress.
- Assist senior team members in preparing applications and supporting documentation.
- Ensure documents are properly named, arranged, scanned and stored as per company procedures.
- Communicate with clients through phone, email and other approved communication channels.
- Escalate missing, inconsistent or unclear information to the appropriate senior team member.
- Track deadlines, pending requirements and application-related tasks.
- Maintain confidentiality of client information and documents.
- Follow internal SOPs, quality standards and documentation procedures.
- Develop knowledge of Australian visa processes, documentation requirements and migration procedures through training and practical exposure.
Key Skills Required
1. Attention to Detail
Ability to identify missing information, errors, inconsistencies and documentation gaps.
2. Communication Skills
Good verbal and written English with the ability to communicate professionally with clients and colleagues.
3. Documentation Skills
Ability to organise, format, verify and maintain documents systematically.
4. Follow-Up Skills
Ability to proactively follow up with clients and ensure pending requirements are completed within deadlines.
5. Language Skills
Strong command of English is essential. Good Malayalam communication will be an advantage.
6. Organisation & Time Management
Ability to manage multiple client files, tasks and deadlines without losing accuracy.
7. Computer Skills
Basic proficiency in MS Office, email, Excel/Google Sheets and willingness to learn CRM and document management systems.
8. Learning Attitude
Strong willingness to learn Australian migration processes, visa documentation and internal application procedures.
Candidate Profile
We are looking for someone who is:
- A graduate/fresher interested in building a career in migration documentation.
- Highly organised and systematic in their approach to work.
- Comfortable working with large volumes of documents.
- Patient and persistent with client follow-ups.
- Confident in written and verbal communication.
- Responsible with confidential client information.
- Willing to learn and accept feedback.
- Able to work with deadlines and follow established processes.
- Detail-oriented rather than purely target/sales-oriented.
- Interested in developing a long-term career in Australian migration processing.
Qualification
- Bachelor's degree in any discipline.
- Freshers are encouraged to apply.
- Candidates with exposure to immigration, visa processing, documentation, administration, customer service or back-office operations will be an advantage but are not mandatory.
Performance Areas / KPIs
- Accuracy of documentation and data entry.
- Completeness of client files.
- Timely follow-up on pending documents.
- Turnaround time for assigned documentation tasks.
- Number of pending requirements successfully closed.
- Compliance with internal documentation SOPs.
- Quality of client communication.
- Timely updating of CRM/application records.
- Ability to manage assigned cases with minimum errors.
Career Growth
Migration Documentation Executive
↓
Senior Migration Documentation Executive
↓
Client Application Specialist / Migration Case Officer
↓
Senior Client Application Specialist
↓
Team Lead – Migration Applications
↓
Assistant Manager – Migration Applications
Important Note
This position is primarily a documentation and application-processing role, not a sales role. The ideal candidate should have a genuine interest in Australian migration processes, documentation, client coordination and case management and should be willing to build technical migration knowledge through structured training and practical experience.
Pay: ₹16,000.00 - ₹22,000.00 per month
Work Location: In person
