· Attending calls and Aim for Conversions
· Attend calls for the enquiries via E-mail, CRM, Mobile, Chat
· Give an immediate response or at least within 30 minutes (TAT)
· Pass on the positive enquiries to the executive for the conversion
· Give a reply mail for all the email enquiries
· Feed all the enquiries in the software
· Follow the SOP in all the cases
· Check with our Doctor for any follow up call for certain patients
· To do the follow-up calls for the non-converted enquiries after checking for the manpower availability with the executive.
· Ensure that all the enquiries from other team members are collected and fed in the system
· Raise the invoices for all the services.
· Will be allocated few of the services for the conversions as well
· Send MIS to the team on the daily basis
· Maintain the conversion sheet on a daily basis
· Maintain the Enq/ Conversion/ Revenue sheet and send the Details to the team on the daily basis
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Education:
Experience:
- total work: 2 years (Preferred)
- Customer service: 1 year (Preferred)
Language:
Work Location: In person
