Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
As the Lead, Technical Program Manager (AI org) you will be responsible for managing the scope, impact, and complexity of programs through all phases of the product life cycle. This role will manage interdependencies and integrations across programs, teams, cross-functional partners and stakeholders. This position will partner closely with Product Management and Engineering to deliver valuable and impactful outcomes.
This position is an individual contributor role reporting to the Senior Manager, Technical Program Management in the AI org.
Drive alignment to and execution of high stakes cross-functional initiatives and programs
Oversee end-to-end program execution across teams and groups, including risk management, communication, issue and conflict resolution and dependency management
Collaborate with responsible partners to proactively identify, communicate, manage and mitigate program risks
Organize and lead cadence-based stakeholders and leadership meetings, tracking actions, providing timely communication of program status, schedule, risks, and blockers
Drive process improvements and leverage metrics to improve transparency, overall team performance and efficiency
Partner with cross-functional partners to deliver business value in a timely manner while maintaining a high level of quality and transparency
Hybrid:
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
12+ years of leading complex, cross-functional, global program and/or cross-departmental leadership
Experience building strong cross-team relationships and partnerships
Strong technical background with the ability to quickly understand and articulate technical and product concepts and challenges across wide-ranging audiences
Experience in driving AI projects
Strong organizational skills with ability to deal with ambiguity, multitask and work independently in a fast-paced, ever-changing environment
Excellent written, verbal communication, and interpersonal skill
Ability to develop clear program strategies and high-level program plans
Experience curating program metrics and creating dashboards and scorecards for overall project health and progress
Ability to synthesize data from various streams and present in a digestible bite size manner to upper management and execution teams
Possess working knowledge of skills / tools like JIRA, Tableau, SQL
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at
[email protected].
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at
[email protected] for assistance.
