Specialist - S&M - Digital Marketing
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Role Summary
The Web Experience Project Manager is responsible for managing end-to-end web deployment and digital experience projects, ensuring timely execution, stakeholder alignment, and adherence to governance standards. The role focuses on coordinating cross-functional teams, managing project timelines, mitigating risks, and ensuring successful website deployment and maintenance activities.
Key ResponsibilitiesProject Management
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Manage end-to-end projects on website replication, enhancement, maintenance, and deployment projects, including demand planning, project planning, resource coordination, stakeholder management, and delivery governance.
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Drive project execution through Workfront, Jira, and Crownpeak by coordinating with business stakeholders, developers, SEO, Marketing Automation (MA), GPIM, Translation, and WTB teams to ensure on-time delivery.
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Knowledge of HTML, CSS, SEO, QA validation, and web technologies
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Experience coordinating with SEO, Marketing Automation, GPIM, Translation and WTB teams.
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Hands on experience in website development/CMS platforms, web deployment/replication workflows, and digital asset management activities so as to ensure quality checks on the completed tasks before handover
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Lead project reviews, kickoff meetings, Scope of Work (SoW) alignment, capacity planning, risk management, staging validation, feedback incorporation, and production launch activities.
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Support demand intake, project prioritization, capacity planning, and resource allocation to ensure effective project sequencing and delivery.
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Own the complete deployment lifecycle including requirements gathering, site build coordination, QA validation, business approvals, go-live execution, post-launch activities, technical issue resolution, and project closure.
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Serve as the primary point of contact for business stakeholders and country marketers.
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Guide stakeholders through the website deployment and replication process.
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Ensure all project prerequisites, documentation, content plans, and approvals are completed before execution.
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Monitor project progress and proactively identify and mitigate risks.
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Manage staging reviews, validation cycles, feedback incorporation, and production deployment.
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Ensure post-launch activities such as analytics setup, SEO audit requests, and closure documentation are completed.
Stakeholder Management
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Communicate project status, risks, timelines, and key updates to stakeholders and leadership.
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Align project execution with business objectives and operational standards.
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Facilitate coordination between business, development, and operations teams.
Required Skills & Qualifications
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Basherors/Master’s degree or equivalent experience.
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3+ years of experience in website project management, digital operations, or web deployment.
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Strong understanding of website development lifecycle and digital content management processes.
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Experience working with Workfront, JIRA, Crownpeak, FUZE or similar website development/CMS platforms, web deployment/replication workflows, and digital asset management.
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Proficiency in Excel, PowerPoint, Word, and Adobe Acrobat.
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Strong project coordination, communication, and stakeholder management skills.
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Ability to manage multiple projects simultaneously in a fast-paced environment.
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Experience working with cross-functional and global teams.
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PMP or Agile certification is a plus.
Success Metrics
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On-time and high-quality project delivery
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Stakeholder satisfaction
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Reduced project escalations and operational risks
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Improved process efficiency and governance adherence
Qualifications
Bachelors - Business Administration, Bachelors - Communication, Bachelors - Marketing, Bachelors - Sales, Masters - Marketing
Certifications
Certified Digital Marketing Professional - Digital Marketing InstituteDigital Marketing Institute, Google Ads Search Certification - GoogleGoogle, HubSpot Content Marketing Certification - HubSpot AcademyHubSpot Academy
Required Skills
Business-To-Business (B2B) Sales, Content Management, Digital Marketing Analytics, Online Advertising Sales, Sales, Social Media
Language
English
Language Proficiency -
Advanced - C1
Additional Job Location -
Job Type
Regular
Master Skill List -
S&M - Digital Marketing
Remote Type -
Hybrid
Work Shift -
Flex Time (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
