Location: Saki Naka Mumbai (Work from Office)
Employment Type: Full-time
About the Role
We are looking for enthusiastic and customer-focused individuals to join our Customer Support team. If you enjoy interacting with customers, solving queries, and delivering a great customer experience, we'd love to hear from you.
This role is ideal for candidates looking to build a career in customer support and operations. Freshers with excellent communication skills are welcome to apply.
Key ResponsibilitiesWhatsApp Support
- Respond to customer queries via WhatsApp in a timely and professional manner.
- Assist customers with product information, order updates, and basic troubleshooting.
- Resolve customer concerns or escalate them to the relevant team when required.
- Maintain accurate records of customer interactions in the CRM/system.
- Ensure high customer satisfaction through prompt and empathetic communication.
Order Confirmation
- Contact customers to confirm order details before dispatch.
- Verify customer information, delivery address, and order accuracy.
- Coordinate with internal teams to ensure smooth order processing.
- Update order statuses and maintain accurate records.
- Handle customer queries related to order confirmation and modifications.
Who Should Apply?
- Freshers or candidates with 0–2 years of experience in Customer Support, Customer Service, BPO, Call Centre, Chat Support, or Voice/Non-Voice processes.
- Graduates or HSC pass candidates with relevant customer support experience.
- Strong verbal and written communication skills in English and Hindi. Additional regional languages are an advantage.
- Basic computer skills and comfort using chat platforms, email, and MS Office/Google Workspace.
- Good listening skills, patience, and a customer-first approach.
- Ability to work in a fast-paced environment and manage multiple conversations.
Preferred Background
We are specifically looking for candidates with experience or interest in:
- Customer Support
- Chat Support
- Voice Process
- Non-Voice Process
- E-commerce Customer Service
- BPO / Contact Centre
- Customer Experience
This Role Is Not Suitable For
- Candidates with more than 2 years of experience in managerial or team lead positions.
- Professionals from unrelated domains such as Software Development, Finance, Sales, Marketing, HR, Design, Manufacturing, or Engineering.
- Candidates looking exclusively for remote or hybrid work.
What We Offer
- Opportunity to build a career in customer support and operations.
- Structured training and onboarding.
- Supportive and collaborative work environment.
- Learning and growth opportunities within the organization.
- Competitive salary and employee benefits.
If you enjoy helping customers and want to be part of a fast-growing organization, we'd love to hear from you!
Pay: ₹20,000.00 - ₹26,000.00 per month
Benefits:
Application Question(s):
- How many years of experience do you have in Customer Support, Customer Service, Chat Support, or a BPO/Call Centre role?
- Are you comfortable working from our Mumbai office and handling customer interactions via WhatsApp, calls, and order confirmations?
Work Location: In person
