Job Title: Inside sales Associate
Location: Bangalore
Department: Sales
Employment Type: Full-Time
Working Hours: 9 Hours per Day (1hr Lunch break)
Weekly Off: Rotational Off
Salary Range: ₹3.5 LPA – ₹4.5 LPA
Job Summary
The Inside sales Associate is responsible for managing premium customer interactions, ensuring customer satisfaction, and building long-term premium customer relationships. The role involves handling premium customer inquiries, resolving issues, and supporting sales initiatives to enhance customer experience, retention, and business growth.
Key Responsibilities
* Handle customer inquiries and support requests via phone call.
* Build and maintain strong relationships with existing and potential customers.
* Provide accurate information regarding company products and services.
* Resolve customer complaints efficiently and escalate issues when necessary.
* Follow up with customers to ensure satisfaction and encourage repeat business.
* Achieve assigned sales targets and performance objectives.
* Schedule appointments and coordinate with stores or service centres.
* Maintain customer records and update relevant information in the system.
* Ensure a positive customer experience throughout the customer journey.
Required Skills & Qualifications
* Excellent communication skills in English (additional languages are an advantage).
* Strong interpersonal and relationship-building skills.
* Basic sales and negotiation skills.
* Customer-focused mindset with a service-oriented approach.
* Basic computer knowledge, including MS Office applications.
* Strong problem-solving and conflict-resolution abilities.
Key Competencies
* Effective Communication and Active Listening
* Customer Handling and Relationship Management
* Time Management and Prioritization
* Team Collaboration
* Adaptability and Flexibility
Preferred Attributes
* Prior experience in customer service, customer support, or sales roles.
* Basic technical knowledge and understanding of customer support processes.
* Ability to work efficiently in a fast-paced environment.
* Positive attitude with a willingness to learn and grow.
Why Join Us?
* Competitive salary package.
* Growth and career advancement opportunities.
* Dynamic and collaborative work environment.
* Opportunity to develop customer relationship and sales expertise.
Pay: ₹30,000.00 - ₹35,000.00 per month
Experience:
- Inside sales: 1 year (Required)
Work Location: In person
