Job Summary
We are currently hiring for The Service Manager who will be responsible for managing the overall service department operations, ensuring high-quality vehicle servicing, customer satisfaction, workshop productivity, technician efficiency, revenue growth and compliance with dealership and manufacturer standards. The role requires strong leadership, technical knowledge, customer-handling skills and effective coordination with the Sales, Parts, Accounts and CRM teams.
Key Responsibilities
1. Service Department Management
2. Customer Service & Satisfaction
3. Workshop Operations
4. Technician & Staff Management
5. Service Revenue & Business Growth
6. Job Card & Process Control
7. Warranty & Technical Coordination
8. Spare Parts Coordination
9. Quality Control
10. CRM & Customer Retention
11. Reports & MIS
Required Skills
- Strong leadership and team-management skills.
- Good technical knowledge of two-wheelers.
- Excellent customer-handling and communication skills.
- Strong problem-solving and decision-making abilities.
- Good knowledge of workshop operations.
- Knowledge of DMS and service management systems.
- Good understanding of MS Excel and MIS reporting.
- Ability to achieve business and operational targets.
- Strong coordination skills with Sales, Parts, Accounts and CRM teams.
Qualification
Diploma / ITI / Any Graduate
Candidates with Automobile Engineering / Mechanical Engineering / Automobile Diploma qualifications will be preferred.
Experience
3–7 years of relevant experience in a two-wheeler or automobile service workshop, preferably with experience in a supervisory or managerial role.
Key Performance Indicators (KPI)
- Monthly service revenue achievement.
- Workshop vehicle inflow.
- Customer satisfaction score.
- Service retention percentage.
- Technician productivity and efficiency.
- Workshop turnaround time.
- Repeat repair / rework percentage.
- Customer complaint resolution time.
- Parts and labour revenue.
- Job card accuracy and closure.
- Warranty claim accuracy and timely submission.
- Service department profitability.
Preferred Candidate Profile
The ideal candidate should be technically strong, customer-focused, target-oriented and capable of leading a service team effectively. The candidate should have the ability to manage workshop operations, resolve technical and customer issues, improve service quality and drive service business growth.
INTERVIEW LOCATION
ADHARVAA SUZUKI PEELAMEDU COIMBATORE
Adharvaa Suzuki https://share.google/9awyz5lQeWO7FYYDf
CONTACT PERSON HR:81240 52100
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
Work Location: In person
