Job description:
1. Front Office Duties
- Greet visitors, suppliers, and staff professionally
- Maintain visitor entry register
- Handle incoming couriers, documents, and deliveries
- Keep reception area clean, organized, and presentable
2. Telecalling & Call Handling
- Attend incoming calls promptly and politely
- Make outbound calls for:
- Order confirmation
- Customer follow-ups
- Payment reminders (as instructed)
- Answer basic product and order-related queries
- Escalate complex issues to the concerned department
3. Customer Enquiry Management
- Handle enquiries from:
- Retail customers (B2C)
- Wholesale / bulk buyers (B2B – initial level)
- Record customer details accurately:
- Name
- Contact number
- Requirement
- Forward leads to sales / operations team
4. Order Support & Coordination
- Coordinate with:
- Sales team
- Dispatch / packing team
- Update customers on:
- Order status
- Dispatch timelines
- Ensure no missed calls or unattended enquiries
Required Skills & Qualifications
- Minimum qualification: Any Degree (preferred)
- Language : Malayalam, Tamil, English, Hindi
- Good phone etiquette and communication skills
- Basic computer knowledge (MS Excel / WhatsApp Business)
- Polite, disciplined, and customer-friendly attitude
Working Hours
- 9:00 AM – 6:00 PM
- Weekly Off: Sunday
Pay: ₹10,000.00 - ₹13,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
Work Location: In person
