Front Office Associate – Job Description
Department: Front Office
Location: Nathdwara, Rajsamand, Rajasthan
Job Type: Full-time
Experience: Front office/reception/customer-service experience preferred; freshers may also be considered.
Main responsibilities:
- Welcome guests and visitors professionally.
- Manage the hotel reception/front desk.
- Handle guest check-in and check-out.
- Assist guests with enquiries about hotel services and facilities.
- Handle telephone calls, emails and guest requests.
- Manage room reservations and cancellations.
- Update guest information and room status in the hotel PMS.
- Coordinate with Housekeeping, Maintenance and F&B departments.
- Handle guest complaints politely and escalate issues when required.
- Assist with billing/payment-related work.
- Maintain the reception area and follow hotel service standards.
- Maintain professional grooming and good guest relations.
Requirements
- Diploma/degree in Hotel Management/Hospitality is preferred.
- Good English and Hindi communication.
- Basic computer and MS Office knowledge.
- Knowledge of PMS/Opera is an advantage.
- Good customer-service and interpersonal skills.
- Ability to multitask and work in rotational shifts.
- Professional appearance and positive attitude.
Interested candidates can share their updated CV at:
Mail Id : [email protected]
Contact: +917230044972
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
