Designation: Group CRM Executive
Key Responsibilities:
- Manage customer relationship data and maintain CRM records.
- Coordinate with sales and service teams for customer follow-ups.
- Handle customer queries, complaints, and ensure timely resolution.
- Prepare daily, weekly, and monthly CRM reports.
- Update customer information, leads, and service records in the CRM system.
- Ensure high customer satisfaction through regular communication.
- Maintain accurate documentation and MIS reports.
Requirements:
- Graduate in any discipline (MBA preferred).
- 1–3 years of CRM or customer support experience.
- Good communication and coordination skills.
- Proficient in MS Excel and CRM software.
- Strong organizational and problem-solving abilities.
Pay: ₹10,078.67 - ₹32,524.53 per month
Work Location: In person
