Job Summary
We are seeking a courteous, organized, and proactive Front Desk Executive to be the first point of contact for our patients at Eye Solutions - The Complete Eye Hospital. The ideal candidate will handle front office operations, appointment coordination, billing support, and ensure a smooth patient experience. This role is well-suited for individuals who enjoy interacting with people and can multitask in a healthcare environment.
Key Responsibilities:
- Welcome and assist patients both in person and over phone calls, addressing inquiries with professionalism.
- Schedule and manage patient appointments to ensure efficient patient flow.
- Collect and process patient payments accurately, including daily OPD and OT cash handling.
- Coordinate and route calls to relevant departments for timely patient assistance.
- Prepare and process patient billing and discharge documentation in a timely and accurate manner.
- Maintain a clean, organized, and presentable reception area at all times.
- Update and manage patient and office records for accuracy and easy retrieval.
- Assist patients with Mediclaim and insurance-related documentation and coordination.
- Record and obtain patient feedback to support continuous service improvement.
- Monitor and maintain input/output stock records for administrative requirements.
- Send end-of-day payment collection reports via email to the concerned team.
Required Skills & Qualifications
- Bachelor’s degree (Preferred, not mandatory).
- Strong communication skills (English + local language).
- Good knowledge of MS Office (Word, Excel, Email handling).
- Ability to multitask, stay calm under pressure, and handle sensitive information confidentially.
- Proven experience in Front Desk / Reception / Customer Service (Preferred, not mandatory)
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
