Company Description
Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.
Job Description
Key Areas:
1. Knowledge
2. Service
3. Operations
4. Leadership
5. Values
Special Note:
The attached key areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.
SECTION TWO: KEY AREAS
Position Assistant Manager Security
RESPONSIBILITIES
ACTIVITIES
1. Knowledge and Ability
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To safeguard guests, visitors, employees and the property when in the premises.
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Design & develop techniques to prevent or minimize waste, theft or pilferage.
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Adhere to the Standard Operating Procedures & ensure the same by the security team.
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Any matter which may effect the interests of the hotel should be brought to the attention of the Management.
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Able to develop rapport with colleagues and management staff
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Ability to work cohesively with co-workers as part of a team.
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Provide effective support to the team to enable them to provide a range of effective and efficient services.
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Respond to customer queries by resolving issues in a timely and efficient manner to ensure personnel & guest satisfaction.
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Ensure that the team has been trained for all safety provisions.
2. Service
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Foster Raffles Values; Authenticity, Humility, Excellence, Generosity, Graciousness, Stewardship
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Internalize Raffles Brand personality; Charismatic, Cultured, Charming, Warm, Witty, Joyful
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Treat every employee with respect and make them feel valued
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Create relationship with employees that is based on open and sincere communication which leads to building long lasting trustful relationships
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Go extra mile to make sure every guest needs are not just met, but exceeded.
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Assist and support team members and other departments in order to ensure a smooth operation
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Hire the right talent in the right position and ensure that existing talents are retained to have employees who exhibit higher engagement
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Save cost and time by following innovative practices and implementing them to existing processes for adapting changing conditions
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Never fail the Top 5 Service Excellence
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Look at me
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Smile at me
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Talk to me
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Listen to me
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Thank me
3. Operations
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Ensure to have a thorough knowledge of, the laws of arrest, search and seizure and with the investigation techniques in case of an inquiry.
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Constant supervision of the team members.
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Inspect the exhibits during conventions to ensure that, public safety and fire regulations are enforced.
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Coordinate operations with Department Associates, Team Leaders and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.
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Ensure to offer special protection to VIPs and Government Dignitaries
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Coordinate all investigations regarding theft or damage of property & personnel injury occurring within the premises with outside agencies & legal representatives.
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Ensure that all safety, health, security and loss control policies and procedures and Government legislation are adhered to.
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Ensure that Daily Activity Report reflects a true account of all security activities that take place during the day.
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Identify and develop team members with potential.
4. Leadership
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Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness.
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Attend all briefings, meetings and trainings as assigned by management.
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Perform other reasonable duties assigned by the assigned by the Management
5.Values
Authenticity-
Humility
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Excellence
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Generosity
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Graciousness
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Stewardship
SECTION THREE: JOB SPECIFICATIONS
Position Assistant Manager Security
CHARACTERISTICS
REQUIRED
ESSENTIAL
DESIRABLE
PHYSICAL
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Neat appearance
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Articulate
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Good Posture
LANGUAGES
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Oral and written fluency in English
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Local language
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Other languages
QUALIFICATIONS /
TRAINING
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Post-Secondary Education or relevant qualifications in Hotel Management
WORK EXPERIENCE
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Minimum 1 year of experience as same level & 4 years of overall experience preferably in luxury hotel
DISPOSITION
Leadership;
Relationships;
Character;
Potential
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Motivator and self-starter
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Displays initiative.
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Commitment to professional values
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Team builder
OTHERS
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Industry Network
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Good training skills
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Coaching certificate
