Job Description
Operational Excellence Team (OET)
Designation
Associate – Operational Excellence
Team
Operational Excellence Team (OET)
Reports To
Reporting Manager / OET Lead
The Associate – Operational Excellence is responsible for tracking probationer training progress, process and sub-process proficiency, and overall skill development across teams. This role acts as the single point of tracking for training effectiveness, external training eligibility, and skill matrix maintenance, enabling data-backed decisions on workforce readiness and capability building.
1. Probationer Training & Metrics Tracking
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Monitor probationers' training progress across assigned processes and sub-processes
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Track efficiency and proficiency levels achieved post-training
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Maintain a centralized tracker for training status, timelines, and outcomes
2. Soft Skills Training Tracking
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Log attendance for soft skills training sessions
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Capture feedback and evaluation scores from trainers and participants
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Identify gaps and coordinate scheduling of follow-up/refresher training
3. External Training Eligibility & Recommendations
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Track eligibility criteria for external training programs and certifications
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Shortlist and recommend eligible candidates to the reporting manager
4. Skill Matrix Management
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Maintain and update the skill matrix for all team members on an ongoing basis
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Flag skill gaps and cross-training needs based on matrix data
5. Reporting & Analytics
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Prepare regular (daily/weekly/monthly) reports on training status, efficiency trends, and skill coverage
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Present dashboards and summaries to leadership as needed
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Support audits or reviews with accurate training and skill documentation
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Strong proficiency in Excel/Google Sheets (pivot tables, dashboards); Power BI/Tableau is a plus
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Good understanding of training processes and performance metrics
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High attention to detail and data accuracy
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Basic stakeholder coordination and follow-up skills
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Strong reporting and presentation skills
Graduate (any discipline). Prior experience in L&D coordination, quality/process teams, or MIS/reporting roles is preferred.
