Key Responsibilities
- Manage and oversee all Front Office operations including Reception, Guest Relations, Bell Desk, and Reservations.
- Ensure high standards of guest service and guest satisfaction.
- Handle guest complaints and ensure timely resolution.
- Lead, train, motivate, and manage the Front Office team.
- Monitor room inventory, occupancy, arrivals, departures, and revenue opportunities.
- Coordinate effectively with Housekeeping, Engineering, F&B, and other departments.
- Ensure adherence to hotel policies, procedures, and brand standards.
- Prepare departmental reports and maintain operational records.
- Manage shift scheduling, manpower planning, and performance monitoring.
- Ensure smooth check-in and check-out processes.
Requirements
- Minimum 8–10 years of experience in Front Office Operations within the hospitality industry.
- Proven experience in a managerial role.
- Hands-on experience with PMS Software.
- Working knowledge of IDS Cloud Software is mandatory.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to work under pressure and handle operational challenges efficiently.
Preferred Skills
- Guest-centric approach.
- Strong operational and administrative knowledge.
- Revenue and occupancy management understanding.
- Excellent coordination and multitasking abilities.
Pay: From ₹70,000.00 per month
Benefits:
- Commuter assistance
- Food provided
Work Location: In person
