Designation: Technical Support Engineer
Location: Ahmedabad
Experience: Fresher
Desired skills:
Knowledge/Experience of testing & tools used for different testing, good communication skills, willingness to learn
Primary Job Functions:
- Provide technical support (remote & onsite) of the products used by clients
- This will involve installation, training, Service, configuration, first line application support, investigating customer escalations and troubleshooting of Software
- Develop and apply testing processes for new and existing products to meet client needs
- Liaise with internal teams (e.g. developers and product managers) to identify system requirements
- Test current products and identifying deficiencies
- Identify quality assurance process bottleneck and suggest actions for improvement
- Has to provide guidance to clients on function, usage, and operation of products
- Track quality assurance metrics, like defect densities and open defect counts
- Convey customer feedback to development team
- Perform pre-sales technical support duties & assist the sales team with the preparation of proposals and customer demos
- Provide timely reports back to Project Management regarding progress on specific assignments
- Must be willing to travel
Required Skills:
- Should have good computer basic and MS Office knowledge
- Excellent communication skills
- Strong problem-solving skills, the ability to replicate, diagnose and resolve problems
Pay: ₹14,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Provident Fund
Location:
- Ahmedabad, Gujarat (Ahmedabad) (Required)
Work Location: In person
