Company Name : Helpline Group
Job Summary
Responsible for coordinating, implementing, and supporting business applications, ERP systems, and technology initiatives across multiple branches. Acts as the primary liaison between management, employees, software vendors, developers, and support teams to ensure smooth operations, successful implementations, and effective technology adoption.
Key Responsibilities
ERP & Portal Coordination
- Serve as the primary coordinator and administrator of the organization's ERP and Portal system since 2022.
- Coordinate requirement gathering, development discussions, testing, implementation, and user training.
- Manage user creation, access control, renaming, deactivation, and system administration activities.
- Provide ongoing user support and coordinate issue resolution with development teams.
- Act as the central point of contact for portal-related requirements, enhancements, and support requests.
Other Business Application Management
- Coordinate and support business applications including Pagar HRMS, Convox Contact Center, Aiyri CRM, WhatAI, and Reporting & Automation Modules.
- Act as the primary point of contact between end users, management, software vendors, and support teams.
- Monitor application performance and coordinate issue resolution and enhancements.
- Facilitate user support, troubleshooting, configuration changes, and implementation-related activities.
Reporting & Automation
- Coordinate reporting and automation requirements with management and development teams.
- Participate in planning and implementation of reporting dashboards and automation initiatives.
- Support requirement gathering, workflow discussions, and implementation activities.
- Follow up on automation initiatives and reporting enhancements.
Network Coordination
- Coordinate network-related requirements and issue resolution activities.
- Act as the communication bridge between users and the network support team.
- Follow up on network incidents, connectivity issues, infrastructure updates, and implementation activities.
Reporting Team Coordination
- Coordinate with the reporting team regarding report requirements, task reports, and operational reporting activities.
- Support report planning, follow-ups, and implementation of reporting-related requirements.
- Coordinated the planning and implementation of escalation structures for reporting activities to improve monitoring.
- Assist in identifying reporting improvements and automation opportunities in coordination with relevant teams.
- Location : Chalakudi,Kombodinjamakal
- Working Hourse : 10:30 am - 7:30 pm
- Weekly off - Friday
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
Work Location: In person
