We are looking for a proactive and detail-oriented Social Media Response Manager to handle online engagement, including Direct Messages (DMs), customer interactions, and query resolution across social media platforms. The ideal candidate should have a strong understanding of banking-related activities along with excellent communication skills in Hindi and English.
This role also involves supporting digital marketing initiatives to enhance brand presence and customer engagement.
Key Responsibilities
Social Media Response & Engagement
- Manage and respond to comments, Direct Messages (DMs), and customer queries across platforms like Instagram, Facebook, LinkedIn, and X (formerly Twitter)
- Handle customer concerns with timely, accurate, and professional responses
- Monitor social media channels for engagement, mentions, and incoming DMs
Customer Experience & Communication
- Ensure all communication aligns with brand tone, guidelines, and compliance standards
- Coordinate with internal teams for efficient query resolution
- Track and report recurring customer issues and feedback
Digital Marketing Support
- Assist in executing digital marketing campaigns
- Support content posting and scheduling
- Work with tools like Hootsuite or Buffer
- Monitor basic campaign performance using Google Analytics
Requirements
- Basic understanding of banking operations and financial processes
- Proven experience in social media handling, especially DM management and response workflows
- Strong communication skills in English and Hindi (mandatory)
- Ability to manage high volumes of customer queries across DMs and public channels
- Familiarity with digital marketing concepts and tools
Qualifications
- MBA / MCA / B.Tech or any relevant degree
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Leave encashment
- Paid time off
- Provident Fund
Work Location: In person
