Role Summary
The Customer Relationship Executive (CRE) is responsible for managing student communication and coordinating academic processes with multiple partner universities. The role serves as the primary point of contact between students and institutions, ensuring timely updates regarding admissions, examinations, results, certificates, attestations, and dispatch processes. The position focuses on delivering high service standards, maintaining strong institutional relationships, resolving queries, and ensuring smooth execution of academic and financial workflows.
Key Responsibilities
- Coordinate academic processes with partner universities
- Follow up with university officials for exam schedules, results, certificates, and attestation updates.
- Handle student communication through calls, WhatsApp, emails, and in-person interactions.
- Guide students regarding admissions, eligibility criteria, exam procedures, university regulations, and fee structures.
- Process verification and attestation requirements accurately and within defined timelines.
- Track examination schedules, result releases, certificate status, and dispatch details.
- Prepare periodic academic and operational status reports for management review.
- Highlight delays, risks, or operational concerns to senior management proactively.
- Handle discount clarifications and resolve certificate and attestation-related issues.
- Support amount collection activities in coordination with internal teams and ensure proper documentation.
- Maintain accurate records and update internal systems related to student cases and university communications.
Qualifications
- Bachelor’s degree in any discipline.
Skills & Competencies
- Excellent verbal and written communication skills.
- Student-centric service mindset.
- Ability to manage multiple follow-ups.
- Problem-solving and escalation-handling skills.
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Application Question(s):
- Willing to work within 11 AM to 8 PM shift ?
- What is your current salary?
- What is your expected salary?
- Are you an immediate joiner?
Work Location: In person
