Job Description (JD) – Showroom Manager (Jewellery Industry)Position
Showroom Manager
Department
Sales & Operations
Job Summary
The Showroom Manager is responsible for leading and managing the overall operations of the jewellery showroom, driving sales growth, ensuring exceptional customer experience, maintaining inventory accuracy, and leading a high-performing team. The ideal candidate must have prior experience in the jewellery industry and a strong understanding of jewellery retail operations, customer relationship management, and team leadership.
Key ResponsibilitiesSales & Business Growth
- Achieve monthly, quarterly, and annual showroom sales targets.
- Drive revenue growth through effective customer engagement and relationship building.
- Monitor sales performance and implement strategies to improve conversions and average ticket size.
- Promote high-value jewellery collections and ensure upselling opportunities.
Customer Experience Management
- Deliver a premium and personalized customer experience.
- Build long-term relationships with customers and VIP clients.
- Handle customer concerns, complaints, and escalations professionally.
- Ensure high customer satisfaction and retention levels.
Team Management
- Lead, mentor, and motivate the showroom team.
- Conduct daily sales briefings and performance reviews.
- Monitor staff productivity, attendance, grooming, and discipline.
- Support recruitment, training, and development of team members.
Jewellery Operations & Inventory Management
- Ensure accurate inventory management and stock control.
- Monitor inward and outward movement of jewellery products.
- Conduct regular stock audits and inventory reconciliation.
- Ensure proper handling, security, and storage of jewellery inventory.
Showroom Operations
- Maintain showroom presentation, cleanliness, and visual merchandising standards.
- Ensure compliance with company policies, SOPs, and security protocols.
- Coordinate with Accounts, HR, Operations, and Procurement teams.
- Manage billing, documentation, and daily operational activities.
Qualifications
- Graduate/Postgraduate in any discipline.
- Minimum 5–8 years of experience in Jewellery Retail Industry.
- At least 2–3 years of experience in a Showroom Manager or Store Manager role.
- Strong knowledge of jewellery products, diamonds, gemstones, hallmarking, and retail operations.
Required Skills
- Jewellery Retail Management
- Sales & Target Achievement
- Team Leadership & Development
- Customer Relationship Management (CRM)
- Inventory & Stock Management
- Luxury Retail Sales
- Communication & Negotiation Skills
- MS Excel & Reporting
Pay: ₹45,000.00 - ₹65,000.00 per month
Benefits:
Work Location: In person
