Business Analyst - Pune (Contract)

Job details

Relevant Experience: 7 Years
Domain: Banking

Reach out to SMEs across Technology Services to schedule interviews and workshops.
Navigate challenging conversations with tact and persistence to extract detailed process insights.
Build trust and rapport with stakeholders who may be time-constrained or hesitant.

Conduct in-depth interviews and document end-to-end processes using ARIS and BPMN standards.
Apply Lean Six Sigma principles to identify inefficiencies, bottlenecks, and improvement opportunities.
Analyze process-related data (man-hours, cycle time, effort elapsed) using Excel / Power BI.

Evaluate business processes for automation potential and document challenges/roadblocks.
Use analytical techniques such as Pareto analysis and standard deviation to support findings.
Collaborate with the Hyperautomation team to build ROI-driven business cases.

Gather data quickly from multiple sources and stakeholder groups.
Use prompts, available tools, and domain knowledge to draft structured, validated, and high-impact business use cases.
Present findings clearly and concisely using PowerPoint and Excel.

Maintain and update GitLab trackers to monitor issue resolution and overall progress.
Ensure all documentation is complete, accurate, and aligned with ITIL and UBS standards.

Strong SME interaction and stakeholder engagement abilities.
Experience conducting process interviews and documenting workflows using ARIS & BPMN.
Knowledge of Lean Six Sigma for identifying inefficiencies.
Proficiency in data analysis using Excel / Power BI.
Ability to identify automation opportunities and collaborate on business case creation.
Strong presentation skills using PowerPoint & Excel.
Experience with GitLab or similar tools for tracking.
Understanding of ITIL standards and technology service processes.

Excellent communication and stakeholder management.
Hands-on experience in process mapping using ARIS/BPMN (added advantage).
Working knowledge of Lean Six Sigma methodologies.
Strong analytical and multi-tasking skills with the ability to meet tight deadlines.
Familiarity with IT infrastructure services & technology operations.
Experience using GitLab or equivalent tracking tools.
Proactive, resilient, and able to navigate complex stakeholder environments.
Critical thinking and ability to challenge assumptions.
Comfortable using AI tools such as Microsoft Copilot for documentation and analysis.