Job Description – Receptionist
Position: Receptionist
Industry: Ematrix Consultancy Engineer Pvt Ltd
Experience: Minimum 1 year of relevant experience
Location: 719, 21st Main Road, JP Nagar 2nd Phase, Near film actor Ambarish House, Bangalore-560078
Employment Type: Full-time
Job Summary
We are looking for a professional, friendly, and well-presented Receptionist with at least 1 year of experience in a hotel or hospitality environment. The candidate will be responsible for welcoming guests, handling calls and enquiries, coordinating with hotel staff, maintaining reception records, and ensuring a smooth and pleasant experience for all guests.
Key Responsibilities
1. Front Desk Management
- Welcome and greet guests in a professional and courteous manner.
- Handle guest check-in and check-out procedures.
- Attend to guest enquiries and provide accurate information.
- Manage the reception desk and ensure it is clean and organized.
- Maintain visitor and guest records properly.
2. Customer Service
- Communicate professionally with guests and understand their requirements.
- Handle guest complaints and requests politely and efficiently.
- Coordinate with housekeeping, restaurant, and other departments to resolve guest requirements.
- Ensure guests receive prompt and satisfactory service.
3. Telephone & Communication
- Answer incoming calls professionally and transfer calls to the appropriate department.
- Handle customer enquiries through phone and other communication channels.
- Take and convey messages accurately.
- Maintain professional communication with guests, staff, and management.
4. Records & Administrative Work
- Maintain guest records, bookings, and reception-related documents.
- Update daily reports and records as required.
- Handle basic computer and data-entry work.
- Maintain proper documentation of check-ins, check-outs, payments, and guest requests.
- Coordinate with the accounts/cashier team whenever required.
5. Coordination with Hotel Staff
- Coordinate with housekeeping regarding room availability and cleanliness.
- Inform the relevant departments about guest requests.
- Follow up to ensure guest requirements are completed on time.
- Support the Hotel Manager in day-to-day front-office activities.
Required Skills & Qualifications
- Minimum 1 year of experience as a Receptionist, Front Office Executive, or similar hospitality role.
- Good communication and interpersonal skills.
- Pleasant personality and professional appearance.
- Basic knowledge of MS Office / computer operations.
- Ability to handle multiple tasks and work under pressure.
- Good customer-service skills.
- Basic knowledge of hotel front-office operations.
- Kannada language knowledge is preferred/mandatory depending on the hotel's customer requirements.
- Knowledge of English and Hindi will be an added advantage.
Pay: From ₹13,000.00 per month
Work Location: In person
