Key Responsibilities
- Make outbound calls to prospective and existing customers.
- Generate new sales leads through tele-calling and follow-up activities.
- Understand customer requirements and identify potential business opportunities.
- Explain company products, features, applications, and benefits to prospective customers.
- Qualify leads based on customer requirement, budget, application, and purchase timeline.
- Schedule meetings, product demonstrations, and calls between prospects and the sales team.
- Follow up regularly with leads and maintain proper records of interactions.
- Coordinate with Sales Engineers and the Sales Team for lead conversion.
- Maintain customer information and follow-up status in CRM/Excel.
- Handle basic customer queries and provide appropriate information.
- Reactivate old/inactive leads through systematic follow-ups.
- Achieve daily, weekly, and monthly calling and lead-generation targets.
- Maintain professional communication and a positive relationship with customers.
- Prepare regular reports regarding calls made, leads generated, follow-ups, and conversions.
Required Skills
- Excellent verbal communication skills.
- Good Hindi and English communication; knowledge of additional regional languages is an advantage.
- Confident and persuasive telephone communication.
- Good listening and customer-handling skills.
- Basic knowledge of MS Office/Excel and CRM software.
- Ability to work with sales targets and deadlines.
- Good follow-up and convincing skills.
- Positive attitude and willingness to learn.
- Ability to understand technical/industrial products after training.
Qualification
- Graduate in any discipline preferred.
- Diploma/12th pass candidates with strong communication and sales skills may also be considered.
- Freshers with good communication skills are welcome to apply.
Experience
- 0–2 years in tele-calling, inside sales, lead generation, business development, or customer support preferred.
- Experience in B2B/industrial sales, machinery, engineering, or manufacturing products will be an added advantage.
Key Performance Indicators (KPIs)
- Number of outbound calls per day.
- Qualified leads generated.
- Customer follow-ups completed.
- Meetings/demonstrations scheduled.
- Lead-to-opportunity conversion.
- Sales contribution/revenue generated.
- Accuracy and timely updating of CRM/lead records.
Pay: ₹15,000.00 - ₹23,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
